Double payments since may 2017, only have one subscription

[Frederik86]

Hi,

I only have one  subscription, but Spotify has charged my account double since may 2017. I just found out and have tried to find out if i have two accounts, or why this is happening. Followed the steps on your troubleshoot/help-page, but it seems like i only have one account, but am beeing charged for two.. I´d like to get the money refunded..

[Aimee_T]

Hey @Frederik86! Welcome to the Spotify Community.

It sounds like you’ve created a second account and subscribed to that one too. Are the charges on different dates? Check your other email inboxes for emails from Spotify--that can give you a clue as to where the second account is registered

Also, we'd recommend going here and verify if you have a second account. 

Take care 🙂

[Frederik86]

Hi, did you get my reply? Can´t seem to find it anywhere...

[Frederik86]

Hi Aimee,

I see that my reply didn´t make it, so here it is again..

As i said, I tried finding out if there are more than one subscription on my account, but there is only one.. My reciepts are for one subscription on spotify premium only, and there are absolutely no other subscriptions linked to my account. So its very strange that in my bank there are made two withdrawals to spotify at the same time each month, on the 25th. I don´t get any reciepts for my payments on email, the only email i found on my subscription is from 25th of april 2017 when i subscribed. As i said spotify has taken double payment from me for 9 months now, and i would like the money back..

I do have another subscription on another email, but that one is spotify free and i have´t used it in a long time nor are there any payments registered on this account. I look forward to hearing from you.

-Frederik