Family plan issue. 12 months

[streamsweep0]

Help. I moved in with friends and it say that i can't become a member of the family now. Can you please remove this restriction? 

[Maxim]

Hey @streamsweep0,

Thanks for reaching out.

Please share the exact error message you're seeing 🙂

[streamsweep0]

Its in latvian.

"Tu nevari pievienoties šim plānam

Mums neizdevās apstiprināt, ka tu dzīvo kopā ar šī Premium plāna pārvaldnieku. Pēc 12 mēnešiem varēsi atkal pievienoties kāda cita lietotāja plānam.

Vari arī atrast sev piemērotāko Premium plānu."

[Yordan]

Thanks for the reply @streamsweep0.

It seems that you failed the address reverification process, I'm afraid.

If the address reverification fails or you miss the 7-day window, you lose access to the Family plan and your account switches to free. You can still go to spotify.com/premium to see other plans you're eligible for.

Hope this clears things up. The Community is always here if there's anything else we can assist with.

Take care.

[streamsweep0]

Well, can i remove this restriction?