Gift Card Date Entry

[1216694484]

Hey Everybody,giftcard, Subscription, Other

     Trying to purchase a gift card for someone and when I got to enter the date of delivery it says "invalid format." I've entered a lot of different formats all to the same conclusion. Suggestions?

-B

[harris300 · Accepted solution]

xxxx-xx-xx

year-month-day

I'm sending mine today, so I entered it as:

2015-12-10

(I checked their date format they use when a song is added to a playlist.)

Spotify's gettin' sloppy...

[pvredgate]

^^ Wow. Just wow. How does this pass QA? So many things wrong here.

[konsultor]

All it needs is an example in the error message--Soooooooo simple.

[mary1028]

THANK YOU for posting this! I could not figure out how to enter the date. Putting the year first is totally counter intuitive!

[daveodarkknight]

A simple calendar pop out would be a solution...

[daveodarkknight]

Thanks for the info though!

Merry Xmas!

[G37]

Agreed, why make this complicated and not help. Muppets!

[dateformat]

Thanks for posting the solution. I tried so many different combinations. Who puts the year first!!

[sloeber-spotify]

Is there any way you can submit this obvious omission to the spotify team?

[mary1028]

I can't believe this still hasn't been fixed. Does anyone know how to contact Spotify directly?  

[SteveA2]

These people don't deserve our money if they can't manage the most simple piece of usability - a google search to guess a date format is madness! If it wasn't a gift for my son I would have given up long ago!

[aaronsutton01]

Why was this so hard to find!!!

[vjpg]

smh

[calumcousins]

This is absolute insanity of the highest order - a 30 second fix to the error message, if that.

[mary1028]

I've tweeted about this to them again, as well as filling out a contact form. Such an oversight!

[FinNic]

Still not fixed. Drove me nuts. 

[Pig_Cabbage]

Anyone know how long it takes to receive the giftcard if you leave the date field blank?

[Davyd]

Ok, Spotify, this is ridiculous. Two years passed and the problem has not been fixed. I wanted to buy a gift card for my friend but could not do it because of the stupid date entry field.

Thanks Google, we can all search for solutions online. However, I am sick of bad UX and sloppy interfaces. You have just lost a customer. I will buys something else.

[Robert_W]

Hey @Davyd, @1216694484, @Pig_Cabbage @FinNic & @mary1028,

I have had this checked out and it all seems to be working in order now.

If anyone comes across this issue again please can you let me know and I will see what else can be done.

 With reference to the calender suggestion. I think that is a great idea! And would recommend that this be posted on the ideas board here: https://community.spotify.com/t5/Ideas/ct-p/newideas  🙂

All the best everyone!