Got charge after cancel my subscription

[taufanss]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have canceled my previous subscriptions in iphone (itunes) then upgrade it into premium family packages from spotify websites. Now I am already active in Premium Family Package.

But Itunes still charge me Rp 75.000. Can someone help to solve this out ?

Thank you

[引きこもり]

I believe you should get in touch with Apple about this since they're the one who took your payment despite of canceling.

According to https://support.spotify.com/account_payment_help/payment_help/refund-policy/

As a heads up, Spotify can't refund:

• Gift cards bought from a store. It’s best to return them to the store if possible.
• Premium payments made through a partner, such as your mobile provider or iTunes. You can contact them for refund requests (see their details on your account page, under Your plan).

Hope this helps.

[Emilia_8]

Hi @taufanss, 

Thank you for reaching out here in the Community!

As @引きこもり suggested, I'd recommend reaching out to Apple. 

Since they manage the subscription, you need to cancel with them.

If you subscribed with iTunes, see Apple's instructions for canceling.

I hope it helps!