I can't change my country for payment

[#1]

I'm trying to change my account information. I moved from Finland to Italy. I have a premium membership but I changed my bank to an Italian bank and it can't pay the subscription. Spotify service doesn't allow me to change the payment card because the settings say I'm still in Finland. However, it also doesn't allow me to change the country settings to Italy. It's basically an endless circle: it's asking me to change the payment method because I moved to Italy but then it doesn't allow me to change the country because I have a premium subscription. Also the support and FAQs are useless as well and they just keep telling me to change the country. Really annoying and stupid.

[Maxim]

Hey there,

Thanks for coming to the Community.

Please try updating your payment method directly on this page. Make sure to scroll to the bottom and select the correct country in the dropdown before choosing your payment method.

If you still see the same error message, here’s what to do:

1. Cancel your current subscription and wait for it to end.
2. Once your account reverts to the free plan, follow these steps to update your country setting through the dropdown menu in your account settings.

After that, you should be able to subscribe to Premium Individual again by heading over to this page.

Let me know how it goes! 🙂