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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15187 Views
  • 27 replies
  • 3 likes
  • 15187 Views
  • 27 replies
  • 3 likes

Solved!! Annual Subscription - Why is it made so difficult or impossible?

I have been using Spotify Premium ever since it became available in India. In the previous years I remember it being hard to figure out how to pay annually or setup an auto-renew. Every year it expires, deletes my family setup and I have to setup all...

  • Newbie
  • I have been using Spotify Premium ever since it became available in India. In the previous years I remember it being hard to figure out how to pay annually or setup an auto-renew. Every year it expir...
  • Zienalalabadi
  • Visitor
  • 1761 Views
  • 2 replies
  • 0 likes
  • 1761 Views
  • 2 replies
  • 0 likes

Says I'm ineligible to change plans

PlanPremium DuoCountryUSADevicePixel 8a I'm trying to upgrade to a family plan but it keeps saying I'm ineligible. My payment method is up to date. My Question or Issue

  • Casual Listener
  • Plan Premium Duo Country USA Device Pixel 8a    I'm trying to upgrade to a family plan but it keeps saying I'm ineligible. My payment method is up to date.   My Question or Is...
  • Maxim
  • Spotify Star
  • 227 Views
  • 3 replies
  • 0 likes
  • 227 Views
  • 3 replies
  • 0 likes

Superuser Contribution Paid for top-up, didn't appear to have been applied?

"Your top-up hours are deducted once you've used up your audiobook hours from your plan. When your monthly audiobook listening time refreshes:Your audiobook listening consumption will revert to being drawn from the new listening time allotted to you;...

  • Regular
  • "Your top-up hours are deducted once you've used up your audiobook hours from your plan. When your monthly audiobook listening time refreshes: Your audiobook listening consumption will revert to bei...
  • Not applicable
  • 757 Views
  • 4 replies
  • 0 likes
  • 757 Views
  • 4 replies
  • 0 likes

BAJA DE SUSCRIPCION

Hola quiero dar de baja mi suscripcion. El tema es que no me deja iniciar sesion para darlo de baja desde la aplicacion. Me dijeron que habia un formulario, mecesito ayuda porque me siguen cobrando por algo que por culpa de ellos deje de usar

  • Visitor
  • Hola quiero dar de baja mi suscripcion. El tema es que no me deja iniciar sesion para darlo de baja desde la aplicacion. Me dijeron que habia un formulario, mecesito ayuda porque me siguen cobrando p...
  • Billy-J
  • Spotify Star
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Cant find my plan

None PlanPremiumCountryUAE DeviceSamsung Galaxy A70Operating System, Android My Question or IssueHELLO, i have spotify premium which charges 20 dhs per month but recently i changed my card and cancelled my old one and i want to update my payment opti...

  • Visitor
  • None  Plan Premium Country UAE   Device Samsung Galaxy A70 Operating System , Android    My Question or Issue HELLO, i have spotify premium which charges 20 dhs per mo...
  • Billy-J
  • Spotify Star
  • 604 Views
  • 3 replies
  • 1 likes
  • 604 Views
  • 3 replies
  • 1 likes

Superuser Contribution Cancelé Premium inmediatamente cuando se cobró y no se me ha reembolsado el dinero después de un mes

Estudiante México iPhone 8 Plus iOS 16.7.10 Mi plan de estudiante finalizó hace un mes y olvidé renovar la licencia pero cuando se llego la fecha de pago en automático se cobró el plan Premium, me di cuenta por el monto que se cobró y cancelé inmedia...

  • Visitor
  • Estudiante   México   iPhone 8 Plus   iOS 16.7.10   Mi plan de estudiante finalizó hace un mes y olvidé renovar la licencia pero cuando se llego la fecha de pago en automá...
  • OscarDC
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Is it possible to get an invoice from Spotify where my address is shown?

My husband and I are going through some paperwork right now. Any bill that shows our address helps. We both have separate spotify subscriptions (I get Hulu with mine, so we don't want the duo), but we can't seem to get any invoice where our address i...

  • Visitor
  • My husband and I are going through some paperwork right now. Any bill that shows our address helps. We both have separate spotify subscriptions (I get Hulu with mine, so we don't want the duo), but w...
  • Chiba
  • Visitor
  • 233 Views
  • 2 replies
  • 0 likes
  • 233 Views
  • 2 replies
  • 0 likes

Superuser Contribution It is showing not eligible for premium plan from myntra coupon

I got free coupon from myntra for 3 month spotify premium plan but while trying to use it after typing the code its showing not eligible for the plan

  • Visitor
  • I got free coupon from myntra for 3 month spotify premium plan but while trying to use it after typing the code its showing not eligible for the plan
  • Yordan
  • Moderator
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Card payment method keep loading indefinitely

PlanFree/PremiumCountryEcuador My Question or IssueThe card payment method keep loading and I can't enter my data, so, I can't pay for a premium subscription. It's the same with any plan, and it happens with my pc and my smartphone. I've been trying ...

  • Newbie
  •   Plan Free/Premium Country Ecuador   My Question or Issue The card payment method keep loading and I can't enter my data, so, I can't pay for a premium subscription. It's the same w...
  • MihailY
  • Moderator
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Solved!! Does topping up stack?

Hello, I'm currently on an annual plan (nonrecurring) and it ends on 29/01/2025. I wanted to know if I were to top up again today for another 12 months will I have premium till 29/01/2026 or 10/11/2025. Basically, what I want to know is if topping up...

  • Casual Listener
  • Hello, I'm currently on an annual plan (nonrecurring) and it ends on 29/01/2025. I wanted to know if I were to top up again today for another 12 months will I have premium till 29/01/2026 or 10/11/20...
  • Maxim
  • Spotify Star
  • 276 Views
  • 3 replies
  • 0 likes
  • 276 Views
  • 3 replies
  • 0 likes

I just got an advert between podcasts on premium

Between two podcasts I got an advert that was a video advert for another podcast, I quickly skipped without thinking, but that obviously just skipped to the next podcast in my playlist.Why on earth have I got video ads between podcasts when I'm payin...

  • Casual Listener
  • Between two podcasts I got an advert that was a video advert for another podcast, I quickly skipped without thinking, but that obviously just skipped to the next podcast in my playlist. Why on ear...
  • Maxim
  • Spotify Star
  • 263 Views
  • 3 replies
  • 0 likes
  • 263 Views
  • 3 replies
  • 0 likes

I want to renew my "Family Premium"subscription for one year

PlanFamily PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue:I want to renew my above said plan for one year while the system shows only monthly renewa...

  • Visitor
  • Plan Family Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue: I wa...
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing Family Premium on multiple devices

Reading through posts I'm not the only one suffering from this problem and having recently set up a Family Premium account after leaving Deezer I'm becoming increasingly frustrated.We've now got four accounts set up on the Family Premium, two as adul...

  • Newbie
  • Reading through posts I'm not the only one suffering from this problem and having recently set up a Family Premium account after leaving Deezer I'm becoming increasingly frustrated. We've now got ...
  • Not applicable
  • 1232 Views
  • 7 replies
  • 0 likes
  • 1232 Views
  • 7 replies
  • 0 likes

Change country location on signup

I am traveling and want to upgrade to premium, but the system is locking me to the currency of the country I am currently traveling in, and not to the currency of my home country and bank account.

  • Visitor
  • I am traveling and want to upgrade to premium, but the system is locking me to the currency of the country I am currently traveling in, and not to the currency of my home country and bank account.
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

My Spotify Subscription

Last year I was charget 300rs for 1 year, now i am getting an offer of 1189rs for any year, which is almost 4x amount, of what I paid last year, kindly lower the amount and offer a vetter deal, need a better deal to continue using this platform or by...

  • Visitor
  • Last year I was charget 300rs for 1 year, now i am getting an offer of 1189rs for any year, which is almost 4x amount, of what I paid last year, kindly lower the amount and offer a vetter deal, need ...
  • Maxim
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Premium subsciption - country and card do not match

I live in the USA for most of the year now but I have always lived in France and paid my premium with my french account before. I had to switch cards and now it won't let me re activate my premium.1. I try to pay and it says country and card do not m...

  • Casual Listener
  • I live in the USA for most of the year now but I have always lived in France and paid my premium with my french account before. I had to switch cards and now it won't let me re activate my premium. ...
  • Maxim
  • Spotify Star
  • 133 Views
  • 2 replies
  • 0 likes
  • 133 Views
  • 2 replies
  • 0 likes

Superuser Contribution My duo plan is canceled because I am in a different country than my account is opened.

I am at holiday at the Greece for the last 32 days. And on Sunday, (2 days after today) I'll be back to Turkey. My 2-years duo plan is canceled because of I am a different country that my account is opened. And now I can not use any of app on desktop...

  • Casual Listener
  • I am at holiday at the Greece for the last 32 days. And on Sunday, (2 days after today) I'll be back to Turkey. My 2-years duo plan is canceled because of I am a different country that my account is ...
  • Not applicable
  • 2883 Views
  • 52 replies
  • 14 likes
  • 2883 Views
  • 52 replies
  • 14 likes