Money deducted but didn't got premium

[rl9l883uf9upumef7544]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[AlejaR]

Hey @rl9l883uf9upumef7544, 

Thanks for posting in the Community and welcome 🙂

It is possible you logged in into a free account. This can be the reason why you can't see the Premium service. We suggest you check the details the account you logged in with these steps:
 

1. Go to Home.
2. Go to Settings.
3. At the top of settings, you can see the email linked to your account (if any).

If you aren’t certain about the details you used to register on the app, go to password reset and enter possible email addresses you own. When you enter an email that's registered with Spotify, you'll get a password reset message for that email.

Note: Keep in mind there are a few ways to sign up, e.g. with email, phone number, Facebook, Apple, or Google. Try logging in with these, your Premium account may be linked to one of these options as well.
 

Also, you can check your email address (the one you remember you registered on the app) to see if you received a receipt of the purchase. In said receipt you can check for your username. Then, you can verify If it matches with the one you see in the app.

We hope you found this helpful. We're always here to help.