Moved to duo but not working

[Haneet25]

Plan

Premium

Country

India

Device

iPhone 11

Operating System

Windows 10

My Question or Issue

i wanted to move from premium to duo, therefore i deleted my premium subs & paid for duo - i was charged for the same account (it is through fb login) but the “Account Overview” tab still shows that i have no plan available right now and my premium will expire on 8/5/2021.

So actually i have paid for premium(8/4/2021) and duo(13/4/2021) both and have no subscription with me. 
it is very frustrating to switch the plans on spotify,

firstly there is no way to direct upgrade, then even if i cancelled and paid again - still it is not working.

pls help on the issue

[Luan]

Hey, @Haneet25 
Welcome to Spotify Community and thanks for reaching out here!

Don't worry! I will try to help you out...

As a first step, I suggest that you take a look at your bank statement and check if the payments were really approved. If positive, I suggest that you double-check if you subscribed to the plans on the correct account. You can check to see if you have any other accounts. 

For more tips and information, check this official support article.

If everything seems to be fine on your side and your premium isn't still working properly, let me know here.

Regards,

Luan

[Haneet25]

Hello,

yes both the things correct on my side, still not working.

[Luan]

Hey hey, @Haneet25 

Sorry to hear the issue persists... In this case, since your situation is out of my scope, for now, the best to do is to be in touch with our friends from the Customer Support team. They can check in deeper detail and better assist you here.

Just go on there and choose the best channel for you and explain your issue or doubt. Someone will help you as soon as possible.

Just for your information:

• The CS team usually replies within 24-48 hours by email.
• You can also tweet to @SpotifyCares on Twitter or message Spotify Cares on Facebook.

Hope everything becomes fine as soon as possible...

Have a great day!

Kind Regards,

Luan