My creditcard got hacked and my bank mistakenly asked back the money for Spotfiy

[Poirotify]

Like the title said my creditcard got hacked and my bank mistakenly asked back the money for Spotfiy. I have subsequently rectify this mistake and my bank has since returned the money. 

The problem is my account is still closed and I have send spotfiy an email couple of days ago with no response.

What should my recourse be to reactivating my account?

I can provide my account details when necessary.

Thank you in advance!

Cheers

J

[phan_times]

Chat with an employee by going through this contact form.

[Poirotify]

Thank you for your repond! 

I have gone through that contact form 3 or 4 days ago but I have not received anything in return. I was unsure whether my ticket got received that is why I posted here. 

I will wait a few more days, but hopefully I'll get an answer soon!

It feels such a long time without music!

Cheers

J