My payment got through but I didn't get the premium subscription

[Laraib251289]

I paid the full amount but still didn't get the subscription 

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[OscarDC]

Hey @Laraib251289,

Thank you for reaching out to the Community. We hope you don't mind us moving your post out of the Chats section to one of our Help boards as it fits better here.

Usually, this type of issue happens when you log in to a different account by mistake. So in this case, we'd first recommend logging out and back in following the steps in this article.

If the issue persists, it's possible that the Premium account has different credentials to log in to. In this case, we’d also recommend checking this article for more info. 

Lastly, if you don't have the Premium subscription active on other accounts, we'd recommend confirming if the transaction was properly completed by checking your bank statement.

Hope this helps. Let us know how it goes.