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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 18527 Views
  • 27 replies
  • 4 likes
  • 18527 Views
  • 27 replies
  • 4 likes

I want to start paying by mobile money

I deactivated my card and I prefer using my airtel mobile money for payments

  • Visitor
  • I deactivated my card and I prefer using my airtel mobile money for payments
  • Maxim
  • Spotify Star
  • 953 Views
  • 1 replies
  • 0 likes
  • 953 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tirei meu cartão e fez a compra do mesmo jeito

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Yordan
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why there are two different prices offered to me on the website and the app

On the app Spotify offers me premium for 3 months for 9,99€ but on the website it says 11,99€

  • Casual Listener
  • On the app Spotify offers me premium for 3 months for 9,99€ but on the website it says 11,99€
  • 26446681
  • Casual Listener
  • 566 Views
  • 5 replies
  • 1 likes
  • 566 Views
  • 5 replies
  • 1 likes

Vodafone - Premium subscription disappeared

Hi, I have checked my Spotify account today and the Premium subscription I have as part of my Vodafone plan has changed to the free version. I have checked with Vodafone and they say my plan should still be active. I have tried restarting the Spotify...

  • Newbie
  • Hi,   I have checked my Spotify account today and the Premium subscription I have as part of my Vodafone plan has changed to the free version.   I have checked with Vodafone and they sa...
  • Maxim
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Still being charged

About six months ago, I updated my account, transferred all the information and I handed it over to my brother. I made sure to change my card number and information for his. However, I’ve been charged the past three months and I have no idea how to t...

  • Visitor
  • About six months ago, I updated my account, transferred all the information and I handed it over to my brother. I made sure to change my card number and information for his. However, I’ve been charge...
  • osornios
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Solved!! How to get premium duo offer after dismissing it

PlanPremium IndividualCountryUKOperating SystemAndroid My Question or IssueI recently got an offer to upgrade to duo but I accidentally dismissed it. How do I access it again?

  • Newbie
  • Plan Premium Individual Country UK Operating System Android   My Question or Issue I recently got an offer to upgrade to duo but I accidentally dismissed it. How do I access it again?
  • Maxim
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Change from induvidual to family

My family members have either an individual account or duo account . I would like to change to family account. If i invite will their membership changes automatically at the end of the month without loosing any playlist etc

  • Visitor
  • My family members have either an individual account or duo account . I would like to change to family account. If i invite will their membership changes automatically at the end of the month without ...
  • Maxim
  • Spotify Star
  • 214 Views
  • 3 replies
  • 0 likes
  • 214 Views
  • 3 replies
  • 0 likes

How to cancel a pending downgrade from Family Premium to Basic Family (UK)

PlanPremium Family (hopefully not changing to Basic Family)CountryUKOperating SystemAndroid V14 My Question or IssueI have Spotify Premium Family, paid for via Google Play. Two weeks ago, I downgraded my plan to Basic Family in the spotify App, start...

  • Visitor
  • Plan Premium Family (hopefully not changing to Basic Family) Country UK Operating System Android V14   My Question or Issue I have Spotify Premium Family, paid for via Google Play. &nbs...
  • Maxim
  • Spotify Star
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Unable to purchase the 3 month Paypal x Spotify susbcription.

PlanFree > PremiumCountryUKDeviceIphone 12 and Chrome on PCOperating SystemIOS 17 & Win 11 My Question or IssueHello I tried to susbcribe to premium through Paypals 3 month offer and I have verified my card and account yet when I go to pay with paypa...

  • Casual Listener
  •   Plan Free  > Premium Country UK Device Iphone 12 and Chrome on PC Operating System IOS 17 & Win 11   My Question or Issue Hello I tried to susbcribe to premium thro...
  • user-removed
  • Not applicable
  • 923 Views
  • 7 replies
  • 0 likes
  • 923 Views
  • 7 replies
  • 0 likes

Superuser Contribution Reissue gift cards

It's a hassle to buy premium every month. People like taking long terms plans. Issue a 6 month and 12 month premium gift card

  • Visitor
  • It's a hassle to buy premium every month. People like taking long terms plans. Issue a 6 month and 12 month premium gift card
  • Yordan
  • Moderator
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Can't pay for duo due to country restrictions

I have a Japan based spotify account and a USA based bank account. Currently living in Japan tried upgrading to duo from standard premium, and thought it was glitching because it wouldn't let me upgrade so I canceled my subscription so I could start ...

  • Newbie
  • I have a Japan based spotify account and a USA based bank account. Currently living in Japan tried upgrading to duo from standard premium, and thought it was glitching because it wouldn't let me upgr...
  • Maxim
  • Spotify Star
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Duo Premium

My friend and I are on the duo premium plan and she is still getting charged as an individual plan. How can she stop paying for her individual plan without making it inaccessible for herPlanDuo Premium CountryNew Zealand Deviceiphone 12pro maxOperati...

  • Visitor
  • My friend and I are on the duo premium plan and she is still getting charged as an individual plan. How can she stop paying for her individual plan without making it inaccessible for her Plan Duo P...
  • Maxim
  • Spotify Star
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Being asked for a US address despite having a UK account

PlanPremium individualCountryUnited Kingdom DeviceDell + SamsungOperating SystemAndroid, Windows 10 My Question or IssueI have a premium individual UK account and when I try to update it to a premium duo it requires me to fill out a US address and do...

  • Visitor
  •   Plan Premium individual Country United Kingdom   Device Dell + Samsung Operating System Android, Windows 10   My Question or Issue I have a premium individual UK account ...
  • Onagon
  • Visitor
  • 1518 Views
  • 3 replies
  • 2 likes
  • 1518 Views
  • 3 replies
  • 2 likes

Premium IOS account shows as free on Windows app & browser

PlanPremium/IndividualCountryUSA DeviceiPhone 13, iPad & iPad Pro, Dell Optiplex running Windows 11, Acer running Windows 10Operating SystemIOS and Windows 11 My Question or IssueI have an individual premium account that I have previously been able t...

  • Visitor
  • Plan Premium/Individual Country USA   Device iPhone 13, iPad & iPad Pro, Dell Optiplex running Windows 11, Acer running Windows 10 Operating System IOS and Windows 11   My Que...
  • Maxim
  • Spotify Star
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

How to change forum post signature?

How do I change my signature for these posts. I remember setting it a while ago but can no longer find the information on how to do so.

  • Roadie
  • How do I change my signature for these posts. I remember setting it a while ago but can no longer find the information on how to do so. 
  • Maxim
  • Spotify Star
  • 926 Views
  • 4 replies
  • 0 likes
  • Signature
  • 926 Views
  • 4 replies
  • 0 likes

free premium issues

I made my account on 19/8/2024 but it says i can’t not have free premium when u didn’t even subscribe to it yetPlanFree/PremiumCountryOman

  • Visitor
  • I made my account on 19/8/2024 but it says i can’t not have free premium when u didn’t even subscribe to it yet Plan Free/Premium Country Oman  
  • Maxim
  • Spotify Star
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Can't upgrade to family

Every time I try to upgrade to family I get the error message "Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method". I'm on an individual plan currently and ...

  • Visitor
  • Every time I try to upgrade to family I get the error message "Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored paymen...
  • Maxim
  • Spotify Star
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution Purchased Premium but showing as Free User

PlanPremiumCountryIndiaDeviceVivo Y73Operating SystemAndroid Oreo My Question or IssueI have just bought the individual plan today and the payment went through,i only have 1 spotify account,yet it doesnt show that im a premium user. In the profile pa...

  • Newbie
  • Plan Premium Country India Device Vivo Y73 Operating System Android Oreo   My Question or Issue I have just bought the individual plan today and the payment went through,i only ha...
  • Not applicable
  • 648 Views
  • 9 replies
  • 1 likes
  • 648 Views
  • 9 replies
  • 1 likes

Superuser Contribution why did i not get 2 months free on duo

i got emails that i would get 2 months free if i signed up for spotify duo but i did not

  • Visitor
  • i got emails that i would get 2 months free if i signed up for spotify duo but i did not
  • Susan_GP
  • Moderator
  • 724 Views
  • 3 replies
  • 0 likes
  • 724 Views
  • 3 replies
  • 0 likes