Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 131705 Views
- 93 replies
- 11 likes
- 131705 Views
- 93 replies
- 11 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 15825 Views
- 27 replies
- 3 likes
- 15825 Views
- 27 replies
- 3 likes
Superuser Contribution My payment got through but I didn't get the premium subscription
I paid the full amount but still didn't get the subscription PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- I paid the full amount but still didn't get the subscription Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Androi...
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- Moderator
- 230 Views
- 1 replies
- 0 likes
- 230 Views
- 1 replies
- 0 likes
Superuser Contribution Why can’t I subscribe to the basic plan for $10.99 without audiobooks?
The other week there was an option to subscribe to a basic plan for ad free music, without audiobooks for $10.99. Now the only option I see available is Premium with audiobooks for $11.99.
- The other week there was an option to subscribe to a basic plan for ad free music, without audiobooks for $10.99. Now the only option I see available is Premium with audiobooks for $11.99.
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- Moderator
- 743 Views
- 3 replies
- 0 likes
- 743 Views
- 3 replies
- 0 likes
Trouble with payment for Student Premium
PlanPremium StudentCountryUkraineDeviceiPhone 13 Pro MaxOperating SystemiOS 17.5.1 My Question or IssueHello! I have some troubles with a payment. So, I paid 10th of July for Student Premium (2.49$) and today (21 of July) I got an email which saying ...
- Plan Premium Student Country Ukraine Device iPhone 13 Pro Max Operating System iOS 17.5.1 My Question or Issue Hello! I have some troubles with a payment. So, I paid 10th of July for...
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- Spotify Star
- 211 Views
- 1 replies
- 0 likes
- 211 Views
- 1 replies
- 0 likes
Why I can not pay?
It says that I can't pay BC my country doesn't match... What? The card is worldwide... PlanFamiliar PremiumCountryEcuadorDeviceSamsung galaxy s20feOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- It says that I can't pay BC my country doesn't match... What? The card is worldwide... Plan Familiar Premium Country Ecuador Device Samsung galaxy s20fe Operating System (iOS 10,...
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- Spotify Star
- 199 Views
- 1 replies
- 1 likes
- 199 Views
- 1 replies
- 1 likes
Went to update payment info and entire account looks lost
PlanFamilyCountryUSDevice(iPhone)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy credit card was lost & I've been trying to get everything updatedI just had to recover & reset my password to my Spotify account because I...
- Plan Family Country US Device (iPhone) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My credit card was lost & I've been trying to get everyt...
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- Spotify Star
- 210 Views
- 1 replies
- 0 likes
- 210 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution I already paid for premium but I'm being charged again three days later
The receipt of my payment is already reflected on my Spotify account and on the bank I used. However, I am being asked to pay again with the same amount. What can I do to not be charged again?
- The receipt of my payment is already reflected on my Spotify account and on the bank I used. However, I am being asked to pay again with the same amount. What can I do to not be charged again?
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- Casual Listener
- 483 Views
- 4 replies
- 0 likes
- 483 Views
- 4 replies
- 0 likes
Solved!!Superuser Contribution With spotify duo can myself and my partner listen to different playlists at the same time?
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- Moderator
- 98207 Views
- 34 replies
- 0 likes
- 98207 Views
- 34 replies
- 0 likes
Hey Spotify, you have a 1 month trial [RANT]
After almost 2 years as a premium user, I am leaving. I came here fed up with Google Play Music thinking that Spotify would be the superior service. Boy, was I wrong.In no particular order, these are the issues that I have been suffering for 2 years,...
- After almost 2 years as a premium user, I am leaving. I came here fed up with Google Play Music thinking that Spotify would be the superior service. Boy, was I wrong. In no particular order, these a...
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- Regular
- 1104 Views
- 4 replies
- 1 likes
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bugsIssuesthumbs
- 1104 Views
- 4 replies
- 1 likes
The payment didn't go through. Try again, use a different card or another payment method.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello! For six months I used an individual premium for $4.99. In July, I could not be charged...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello!&...
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- Spotify Star
- 279 Views
- 1 replies
- 0 likes
- 279 Views
- 1 replies
- 0 likes
Superuser Contribution Yearly or Bi-annual payments – Spotify Premium Account
Hello. Is there any option to pay for my subscription on a yearly or bi-annual basis?below are some basic details of my account. PlanPremium (Single) CountryPakistan Mode of UsageAndroid app
- Hello. Is there any option to pay for my subscription on a yearly or bi-annual basis? below are some basic details of my account. Plan Premium (Single) Country Pakistan &...
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- Moderator
- 1704 Views
- 9 replies
- 0 likes
- 1704 Views
- 9 replies
- 0 likes
Superuser Contribution NO LOGRO QUE MI PAREJA SEA DETECTADA POR SPOTIFY
PlanDuoCountryCosta RicaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueNo importa cual sea la dirección que establezca en mi plan DUO la cuenta de Spotify de mí esp...
- Plan Duo Country Costa Rica Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue No importa c...
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- Moderator
- 329 Views
- 1 replies
- 0 likes
- 329 Views
- 1 replies
- 0 likes
Superuser Contribution Am I covered in SPain & the US if I sign up for Premium in the US?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Moderator
- 283 Views
- 1 replies
- 0 likes
- 283 Views
- 1 replies
- 0 likes
Upgraded 3 times, but previous plans cannot be refunded
I purchased all 3 subscriptions today on the same account:a Premium Family plan for 3 monthsa Premium Family plan for 6 monthsand an individual subscription for 1 month.I received a refund for the individual subscription, but I can't get a refund for...
- I purchased all 3 subscriptions today on the same account: a Premium Family plan for 3 months a Premium Family plan for 6 months and an individual subscription for 1 month. I received a refund ...
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- Spotify Star
- 190 Views
- 1 replies
- 0 likes
- 190 Views
- 1 replies
- 0 likes
Cancelling Duo plan
PlanPremiumCountryUK My Question or IssueCancelling a Duo subscription as the account holder, but when this is automatically converted to the Free account, will Playlists and Liked Songs be kept? It is my partners account who has passed away and I am...
- Plan Premium Country UK My Question or Issue Cancelling a Duo subscription as the account holder, but when this is automatically converted to the Free account, will Playlists and Liked S...
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- Spotify Star
- 221 Views
- 1 replies
- 0 likes
- 221 Views
- 1 replies
- 0 likes
No benefit of subscription still listening ads and no download avalanche
I recently subscribed for the premium membership for 3 months. But still advertisements are coming and not able to download songs. I requested for refund the amount but they didn’t approve that request also.PlanPremiumCountry India Device(I phone 11 ...
- I recently subscribed for the premium membership for 3 months. But still advertisements are coming and not able to download songs. I requested for refund the amount but they didn’t approve that reque...
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- Spotify Star
- 234 Views
- 1 replies
- 0 likes
- 234 Views
- 1 replies
- 0 likes
Cancelled subscription, was still charged. I’m unemployed so need the money
I had a free trial but i cancelled it a couple of days before the payment date but I’ve still been charged. I need a refund cause I’m unemployed and need the for food.
- I had a free trial but i cancelled it a couple of days before the payment date but I’ve still been charged. I need a refund cause I’m unemployed and need the for food.
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- Spotify Star
- 220 Views
- 1 replies
- 0 likes
- 220 Views
- 1 replies
- 0 likes
Spotify Somalia
Although Spotify is officially available in most African countries most recently Ethiopia, it still does not support Somalia. I have been using the free version of Spotify for almost six years now, and I've always wanted to upgrade to premium. Is the...
- Although Spotify is officially available in most African countries most recently Ethiopia, it still does not support Somalia. I have been using the free version of Spotify for almost six years now, a...
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- Spotify Star
- 717 Views
- 7 replies
- 0 likes
- 717 Views
- 7 replies
- 0 likes
Superuser Contribution Student Subscription
Hello, recently I got charged for the regular premium price of 10.99 instead of 5.99 for students. I didn’t verify I am a student in time because I didn’t know my year was up. I was hoping I could get my $5 back because I never got a notification fro...
- Hello, recently I got charged for the regular premium price of 10.99 instead of 5.99 for students. I didn’t verify I am a student in time because I didn’t know my year was up. I was hoping I could ge...
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- Visitor
- 912 Views
- 6 replies
- 0 likes
- 912 Views
- 6 replies
- 0 likes
Superuser Contribution my free month of premium disapeard
A day ago I signed up and got a free month of premium service. Now when I log in a day later it is gone.
- A day ago I signed up and got a free month of premium service. Now when I log in a day later it is gone.
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- Moderator
- 196 Views
- 1 replies
- 0 likes
- 196 Views
- 1 replies
- 0 likes
my phone says upgrade to premium individual free for 3 months but I need to subscribe online and I c
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 146 Views
- 1 replies
- 1 likes
- 146 Views
- 1 replies
- 1 likes