My payment was processed at the bank and I am not Premium yet.

[Alejandrasaaved]

Today I updated my payment method, and the debit of my money was generated, however my account is still Free, I have called the bank and they have confirmed the debit of my money. I need them to fix it as soon as possible.

[Jeremy]

Hi there @Alejandrasaaved,

Thank you for your post here in the Community. 

In this case we suggest that you have a look at this article and follow the steps that's provided in it.

Let us know how everything goes.

Take care!