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Não consegui entrar no Spotify cancelei o pagamento e criei uma nova Premiu

Não consegui entrar no Spotify cancelei o pagamento e criei uma nova Premiu

Não consigo recuperar minha senha do Spotify,então cancelei o pagamento e criei uma nova conta Premium,a antiga conta vai se cancelar? ,pois n posso pagar duas assinaturas e uma n usarei mais .. caso como faço p cancelar a antiga ?
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1 Reply

Hi there,

 

Thanks for reaching out. Hope you don’t mind us responding in English, as this is the official language of the Community.
 

Consider trying the login steps provided here to access your old account. If you manage to get in, make sure to cancel the subscription and afterwards close the account to prevent further confusion.

 

If you aren't able to get into the account, feel free to reach out to our support team, they can assist you further. Make sure to have all of your payment information on hand, as our team will need it to find the payments and verify you as the account owner. 

 

Also be advised that if in future you have trouble getting into your Premium account, we advised against making a new account and especially against subscribing again, as this carries a high risk of you paying twice. If you aren't able to access your account with the aforementioned steps, then our support team can help you at any time.

 

Hope this helps.


 

JoanModerator
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