Not possible to change/add new credit card!

[khakz]

Hi,

My current credit card is not valid anymore and due to that latest payment didn't succeed. Now I try to change card to another card and it's not possible "payment didn't succeed". According to bank everything is fine (country,  internet usage, credit) so the problem is in Spotify. I also cancelled my family premium and tried to create is again and still it's not possible. 

[Tom]

Hey @khakz,

Sorry to hear you are having issues.

I will link you an article that may help, if it does not let me know and I will help further.

https://support.spotify.com/account_payment_help/payment_help/change-payment-details/

Thanks,

Tom