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Paid for premium on wrong account!

Paid for premium on wrong account!

I’ve been using and paying for Spotify for 5 years now, and I have no clue how I made this mistake. I planned on renewing my Premium today and signed into the wrong Facebook account when prompted. I didn’t notice it was the wrong Facebook until I opened the app on my commute from work this morning. I don’t use the other Spotify account at all. I honestly thought I’d deleted it already. How can I get a refund so I can get the account back I actually do use? Or is there some way to combine them? Thanks yall!
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2 Replies

Hey! Thanks for getting in touch.

 

I recommend contacting Support so they can check if you can transfer your remaining Premium time to the correct account: https://www.spotify.com/about-us/contact 

 

Keep me updated!

 

Cheers,
ribezaz

ribezazSpotify Star
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Acabei entrando na minha conta apple e assinando o plano, fiz isso pela web, quando fui entrar no app do celular, vi que minha conta era outra e não a da apple, agora não consigo reembolso pra poder pagar na outra conta certa.

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