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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • 31sz4nm6vuuljpwvns53
  • Casual Listener
  • 154663 Views
  • 105 replies
  • 12 likes
  • 154663 Views
  • 105 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 17593 Views
  • 27 replies
  • 4 likes
  • 17593 Views
  • 27 replies
  • 4 likes

Fold Gift Card

PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 18 My Question or IssueI bought a Spotify gift card through Fold and it won’t redeem on Spotify. I’ve made sure I’ve checked support articles and also had a ticket open through Fold but they cou...

  • Visitor
  •   Plan Premium Country USA Device iPhone 11 Operating System iOS 18   My Question or Issue I bought a Spotify gift card through Fold and it won’t redeem on Spotify. I’ve made sur...
  • ribezaz
  • Spotify Star
  • 81 Views
  • 1 replies
  • 1 likes
  • 81 Views
  • 1 replies
  • 1 likes

Can't join Spotify Duo

PlanPremium, recently switched to Premium DuoCountryCzechiaDeviceDesktop PC, Samsung Galaxy S21 FEOperating SystemWindows 10, Android 14 My Question or IssueMe and my brother are trying to get together into a Spotify Duo subscription, but due to a mi...

  • Casual Listener
  • Plan Premium, recently switched to Premium Duo Country Czechia Device Desktop PC, Samsung Galaxy S21 FE Operating System Windows 10, Android 14   My Question or Issue Me and my brother...
  • Maxim
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Premium Duo

PlanI have Free plan that will change to Premium individual tomorrow 21 March 2025. CountryPortugal Device(iPhone SE)Operating SystemiOS 15.4 Current: iOS 18.3.2 My Question or IssueI want to change plan to Premium Duo, starting tomorrow and I'm unab...

  • Visitor
  •   Plan I have Free plan  that will change to Premium individual tomorrow 21 March 2025.   Country Portugal   Device (iPhone SE) Operating System iOS 15.4 Current: iOS 18...
  • Maxim
  • Spotify Star
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

1 month free subscription

The issue is that i got the 1 month free subscription and everything was working perfically fine and it was my first using premuim but the next day my account went back into free mode. I dont know what to do cause it was my first time using premium a...

  • Visitor
  • The issue is that i got the 1 month free subscription and everything was working perfically fine and it was my first using premuim but the next day my account went back into free mode.   I don...
  • Billy-J
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Falha na verificação do endereço

PlanPremium DuoCountryBrasilDevice(iPhone 16, iPhone SE 2022)Operating SystemN/A.) My Question or IssueTemos uma assinatura Duo e recebemos um e-mail da Spotify para verificar o endereço. Ambos informamos o mesmo endereço e a aplicação afirma que os ...

  • Visitor
  •   Plan Premium Duo Country Brasil Device (iPhone 16, iPhone SE 2022) Operating System N/A.)   My Question or Issue Temos uma assinatura Duo e recebemos um e-mail da Spotify para ...
  • Billy-J
  • Spotify Star
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

I have an issue withe the pay of a premium plan

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I bought a premium plan for Spotify Colombia using the Nequi app, but the plan doesn't activate.

  • Visitor
  • Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   I bo...
  • Billy-J
  • Spotify Star
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Paying via Google Play

My Question or Issue I want to change my payment method to Google Play Billing but it doesn't appear in the payment possibilities. Does anyone know why ?

  • Visitor
  • My Question or Issue   I want to change my payment method to Google Play Billing but it doesn't appear in the payment possibilities. Does anyone know why ? 🙂   
  • RayyW0
  • Rising Star 1
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't let me press "Continue to Cancel"

Hello. I am a current Spotify Premium user but I want to cancel my subscription. As I said already, I have been using Spotify. So I already know how the process goes to cancel my subscription. I went to your website on my phone (iPhone 12), went to a...

  • Casual Listener
  • Hello. I am a current Spotify Premium user but I want to cancel my subscription. As I said already, I have been using Spotify. So I already know how the process goes to cancel my subscription. I went...
  • EstelleLees
  • Visitor
  • 672 Views
  • 4 replies
  • 0 likes
  • 672 Views
  • 4 replies
  • 0 likes

Realice el pago, y ya se me cargo a la tarjeta pero me sigue apareciendo que debo pargar mi suscripc

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • osornios
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Solved!! Billing not matching

PlanPremium IndividualCountryUnited States My Question or IssueSo I was looking at the billing and noticed that I am being billed $12.95 and not the rate on the website, $11.99). Some of the extra charge is sales tax which makes it $12.47, but I am g...

  • Casual Listener
  •   Plan Premium Individual Country United States   My Question or Issue So I was looking at the billing and noticed that I am being billed $12.95 and not the rate on the website, $11....
  • Bittencourt
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My card was charged with Spotify Stockholm SE which I did not subscribe

I was being charged with Stockholm SE on my credit card. I have not used my credit card to do any Spotify payment before, and I have checked my spotify account, there was no card linked to it.

  • Newbie
  • I was being charged with Stockholm SE on my credit card. I have not used my credit card to do any Spotify payment before, and I have checked my spotify account, there was no card linked to it.
  • AlejaR
  • Moderator
  • 28191 Views
  • 10 replies
  • 1 likes
  • 28191 Views
  • 10 replies
  • 1 likes

Samsung Premium promo 6 months not working

PlanFree/PremiumCountryUSADeviceSamsung Galaxy Note 20 UltraOperating SystemAndroid My Question or IssueNever tried Spotify premium before, though have had a free account for a while (hardly ever used). Recently got Samsung Note 20 Ultra and it says ...

  • Visitor
  •   Plan Free/Premium Country USA Device Samsung Galaxy Note 20 Ultra Operating System Android   My Question or Issue Never tried Spotify premium before, though have had a free acc...
  • XiomaraP
  • Visitor
  • 1104 Views
  • 4 replies
  • 0 likes
  • 1104 Views
  • 4 replies
  • 0 likes

Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

  • Casual Listener
  • Plan Premium Individual Country USA     My Question or Issue Hello!  I have Premium Individual and am grandfathered in to "Access to Hulu."  I cannot access Hulu when tryin...
  • pandita121
  • Visitor
  • 2319 Views
  • 17 replies
  • 1 likes
  • Account
  • 2319 Views
  • 17 replies
  • 1 likes

Can not process payment for premium plan

PlanFree/Premium StudentCountryPolandDeviceSamsung A45Operating SystemAndroid My Question or IssueAfter chosing Student plan i receive error: Something went wrong and can not proceed any further.

  • Visitor
  • Plan Free/Premium Student Country Poland Device Samsung A45 Operating System Android   My Question or Issue After chosing Student plan i receive error: Something went wrong and can not...
  • Billy-J
  • Spotify Star
  • 116 Views
  • 1 replies
  • 1 likes
  • 116 Views
  • 1 replies
  • 1 likes

Not able to cancel subscription

PlanPremiumCountryItalyDeviceMobile phone and laptopOperating SystemAndroid, Windows 10 My Question or IssueHi, I'm trying to cancel subscription to the Premium account which is due by today to not have the next month charged. I cannot do neither fro...

  • Visitor
  • Plan Premium Country Italy Device Mobile phone and laptop Operating System Android, Windows 10   My Question or Issue Hi, I'm trying to cancel subscription to the Premium account which...
  • Billy-J
  • Spotify Star
  • 111 Views
  • 1 replies
  • 1 likes
  • 111 Views
  • 1 replies
  • 1 likes

Family plan - same address

I’ve just moved my account from NL to DE.I have changed the payment methodi have changed my address.i upgraded from Duo to Family.i now want to invite a family member. I shared the invite via WhatsApp I type exactly the same address or even copy the ...

  • Casual Listener
  • I’ve just moved my account from NL to DE. I have changed the payment method i have changed my address. i upgraded from Duo to Family. i now want to invite a family member. I shared the invite via...
  • Billy-J
  • Spotify Star
  • 220 Views
  • 3 replies
  • 1 likes
  • 220 Views
  • 3 replies
  • 1 likes

Superuser Contribution this page got tripped out

PlanFree/PremiumCountry DeviceLaptop/PCOperating SystemWindows 10BrowserChrome/Microsoft Edge My Question or IssueHello,I'm having trouble accessing the subscription page to select my subscription plan. Every time I try to access it, I get an error a...

  • Visitor
  • Plan Free/Premium Country   Device Laptop/PC Operating System Windows 10 Browser Chrome/Microsoft Edge   My Question or Issue Hello, I'm having trouble accessing the subscripti...
  • Yordan
  • Moderator
  • 122 Views
  • 1 replies
  • 2 likes
  • 122 Views
  • 1 replies
  • 2 likes

Superuser Contribution Duplicate Spotify Subscription Charge – Can’t Identify Extra Account

Hi everyone,I have a Spotify Family Plan that we actively use, and I can see it under my account settings. However, when I checked my credit card statement, I noticed that I’m also being charged for an individual account.The problem is that I can’t f...

  • Visitor
  • Hi everyone, I have a Spotify Family Plan that we actively use, and I can see it under my account settings. However, when I checked my credit card statement, I noticed that I’m also being charged fo...
  • Joan
  • Moderator
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes