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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14382 Views
  • 27 replies
  • 2 likes
  • 14382 Views
  • 27 replies
  • 2 likes

What is the plan solution for single parent with one kid?

I don’t want to pay for family with up to 6 members and Duo doesn’t permit me adding a kid as a member. Please help. I also can’t access the topic in the solution page, so sorry if I’m repeating.

  • Casual Listener
  • I don’t want to pay for family with up to 6 members and Duo doesn’t permit me adding a kid as a member. Please help. I also can’t access the topic in the solution page, so sorry if I’m repeating.
  • TiggieMiggle
  • Casual Listener
  • 88 Views
  • 2 replies
  • 0 likes
  • 88 Views
  • 2 replies
  • 0 likes

Watch for Spam Emails

PlanFreeCountry - USI have a free subscription but received an email that my payment method wasn't working for the premium and I needed to update it by clicking a link. Note - I don't have a premium account and wanted to warn everyone to beware right...

  • Visitor
  • Plan Free Country - US I have a free subscription but received an email that my payment method wasn't working for the premium and I needed to update it by clicking a link. Note - I don't have a pr...
  • Billy-J
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

How to downgrade from family premium to family basic?

PlanPremiumCountry: United StatesDevice(Various iPhones)Operating SystemiOS My Question or IssueJust signed up for a family premium plan yesterday. Wanted to sign up for Family Basic since we don’t listen to audio books but didn’t see the option at s...

  • Casual Listener
  • Plan Premium Country: United States Device (Various iPhones) Operating System iOS   My Question or Issue Just signed up for a family premium plan yesterday. Wanted to sign up for F...
  • scowar
  • Casual Listener
  • 195 Views
  • 6 replies
  • 0 likes
  • 195 Views
  • 6 replies
  • 0 likes

Paid for premium on wrong account!

I’ve been using and paying for Spotify for 5 years now, and I have no clue how I made this mistake. I planned on renewing my Premium today and signed into the wrong Facebook account when prompted. I didn’t notice it was the wrong Facebook until I ope...

  • Visitor
  • I’ve been using and paying for Spotify for 5 years now, and I have no clue how I made this mistake. I planned on renewing my Premium today and signed into the wrong Facebook account when prompted. I ...
  • ribezaz
  • Spotify Star
  • 69 Views
  • 1 replies
  • 1 likes
  • 69 Views
  • 1 replies
  • 1 likes

subscription

I want to make a payment, but it looks like the web is in error, because it says "unable to connect, please check your settings or try again later" and the 'Retry' button below it. even though my connection is fine, there is no problem.

  • Visitor
  • I want to make a payment, but it looks like the web is in error, because it says "unable to connect, please check your settings or try again later" and the 'Retry' button below it. even though my con...
  • Maxim
  • Spotify Star
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium faimly not renewed even after being billed from my easypais

Plan Premium (Family) Country Pakistan My Question or Issue I have been using Easypaisa as my payment method for the past few months without any problems. However, this month, I faced a shortfall in my account balance, which caused my payment of 579 ...

  • Newbie
  • Plan Premium (Family) Country Pakistan   My Question or Issue I have been using Easypaisa as my payment method for the past few months without any problems. However, this month, I fa...
  • Eni
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

I want to buy Spotify annually is it possible

I don’t want to pay monthly i want to buy the plan annually so i don’t have to worry about it

  • Visitor
  • I don’t want to pay monthly i want to buy the plan annually so i don’t have to worry about it
  • mva121
  • Newbie
  • 130 Views
  • 2 replies
  • 1 likes
  • 130 Views
  • 2 replies
  • 1 likes

Accidentally purchased premium on wrong account

PlanDuoCountryCanadaDeviceiPhone 11proOperating System My Question or Issue2 weeks ago I purchased the premium duo for myself and my son. We originally had separate accounts which I didn’t realize so when my cc expired on the payment details, I took ...

  • Casual Listener
  •   Plan Duo Country Canada Device iPhone 11pro Operating System   My Question or Issue 2 weeks ago I purchased the premium duo for myself and my son. We originally had separate acc...
  • Not applicable
  • 1524 Views
  • 12 replies
  • 1 likes
  • 1524 Views
  • 12 replies
  • 1 likes

premium free trial got canceled

hi everyone, two days ago I started a free 30-days trial of Spotify Premium and it worked fine until today, when my trial was canceled and I went back to Spotify free. I tried contacting the support but they said that they can't share more informatio...

  • Newbie
  • hi everyone, two days ago I started a free 30-days trial of Spotify Premium and it worked fine until today, when my trial was canceled and I went back to Spotify free. I tried contacting the support ...
  • Anothernewuser
  • Casual Listener
  • 887 Views
  • 8 replies
  • 0 likes
  • 887 Views
  • 8 replies
  • 0 likes

Refund for Free 3 month subscription

I got charged for 3 month free subscribtion and short after unlinked my bank card.I need to get my 5 dollars back, since that event is free and noone told me it will charge me and won't refund

  • Visitor
  • I got charged for 3 month free subscribtion and short after unlinked my bank card. I need to get my 5 dollars back, since that event is free and noone told me it will charge me and won't refund
  • Blckmmb
  • Casual Listener
  • 103 Views
  • 2 replies
  • 1 likes
  • 103 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Use gift card after trial period

Hi. So I am currently in a 3 month trial period (thanks PayPal and Spotify) of the Premium plan (not family or duo) and I have a gift card to redeem. Thanks to this community I now understand that I can't redeem a card during a trial period, so my qu...

  • Regular
  • Hi. So I am currently in a 3 month trial period (thanks PayPal and Spotify) of the Premium plan (not family or duo) and I have a gift card to redeem. Thanks to this community I now understand that I ...
  • Hrg1
  • Casual Listener
  • 4182 Views
  • 13 replies
  • 0 likes
  • 4182 Views
  • 13 replies
  • 0 likes

Superuser Contribution can not do payment through grameenphone mobile phone in Bangladesh.

[external link removed by Mod] Plan Premium CountryBangladesh Device android Samsung a15 Operating System Android My Question or Issuecan not do payment through grameenphone mobile phone in Bangladesh.

  • Casual Listener
  • [external link removed by Mod] Plan Premium Country Bangladesh   Device android Samsung a15 Operating System Android   My Question or Issue can not do payment through ...
  • Hojoborolo
  • Newbie
  • 1049 Views
  • 11 replies
  • 0 likes
  • Premium for Family
  • 1049 Views
  • 11 replies
  • 0 likes