Payment failed with cellular balance Indonesia

[poncoherbowo]

Plan

Premium

Country

 Indonesia

My Question or Issue

 I just buy premium account with cellular balance, the payment failed but my balance reduced. now i don't get premium account 

please help

[JulianA_Bogota]

Hey @poncoherbowo, thanks for writing!

According to what you're letting us know, it's possible that the transaction wasn't processed correctly on your mobile carrier's side. In this case, our best suggestion would be to get in touch with them in order to know exactly what happened with your payment. We're sure that they'll be more than happy to give you a hand with this one.

We hope this helps. Have an amazing day 🙂

[CimitBoim]

I have the exact same problem. I've contacted the provider. but they asked confirmation from Spotify. but can't find any receipt or records that show that the payment is failed or suspended. I need help as soon as possible

[snip - Community Moderator edit]

[Ver]

Hey @CimitBoim,

Thanks for reaching out to us and welcome to the Community 🙂

We'd suggest you head here to check the receipts. If there isn't any payment, it's a good idea to check this article.

If that doesn't do the trick, we'd suggest you go ahead and click here to contact our support team. The folks there can look into this further.

Hope this was helpful for you. If you have questions, you know where to find us.