Premium lost

[adnandemirkutlu]

I lost my premium after changing to new phone. Is there anything about that?

[LordRollin]

Hi @adnandemirkutlu. Subscriptions are not tied to devices, so if you find that you have "lost" your subscription when logging in to a new device, you are most likely logging in on a different account than the one you have premium on. You should be able to find the right account by searching through your email and locating the email that has a confirmation from Spotify for a premium subscription. 

Please don't hesitate to reach out if you have trouble finding the right account. Hope this helps, cheers!

[adnandemirkutlu]

Hello first of all thank you for responding, secondly on my computer i log
in to same acc and i have no problem with premium. Same name, same
playlists and premium acc. When i log in by my phone. It starts the
commercials.

[Leonardo]

Hey @adnandemirkutlu!

This sounds like you might have a second account. Make sure you follow the steps you'll find here. If you still have trouble accessing your Premium account, we'd recommend you get in touch with us via this contact form. You can also find us on Facebook or Twitter.

Give us a shout, we'll be happy to help.