Premium trial reverts to free after a day

[Suffy]

I have recently activated a one month free trial for premium however after one day of use it has reverted back to free user. This was a new Spotify account with a new payment method as I have not used Spotify premium before. Many thanks

[ribezaz]

Hey @Suffy 

It looks like your Spotify Premium trial was canceled prematurely. Here are some possible reasons and solutions for the issue:

1. Check your subscription status

   • Go to Your Spotify Account and see if your subscription still shows as Premium or if it has reverted to the free plan.

2. Payment method was declined

   • Even though it’s a free trial, Spotify may place a temporary charge to verify the payment method. If there was an issue with your card or bank account, the trial could have been canceled.
   • Try adding a different payment method and see if you can reactivate the trial.

3. Have you used a trial before?

   • Spotify only allows one free trial per account (and in some cases, per payment method). If the system detected that you’ve had a trial before, it may have ended the promotional period early.

4. Payment method linked to another trial?

   • If you created a new account but used a payment method that was previously used for another trial, Spotify might have automatically canceled the new trial.

Let me know if you need more help! 😊 

Cheers, ribezaz

[Suffy]

Hello the temporary verification charge left my bank was refunded everything worked for a day then all of a sudden it reverted I’m soo confused

[ribezaz]

Hey again @Suffy 

In this case, I recommend that you contact the Spotify team directly, you can contact them here.

Keep me updated 🙂

[Suffy]

I contacted them they said it’s because my details have been used before however this is untrue because it is a fresh email and payment method and then when I asked they said they can’t go into details

[ribezaz]

As you have already used your account in the promotion, as described by support, you must use the common premium plan.

If you need more help, the community is available to help you.

Cheers,
ribezaz