Purchased a DUO PLAN but still my SUBSCRIPTION is Frer

[Rayjenz]

1. None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Maxim]

Hey @Rayjenz,

Thanks for reaching out.

The first things to check:

1. When you head to this page, does it say Free or Premium there?
2. Check your purchase history here. Do you see a recent purchase matching the amount that Premium Duo costs?
3. I recommend checking your email accounts for a receipt from Spotify.

Let me know how it goes!