Questions about Premium Subscription

[monpino98]

Yesterday I tried to subscribe to Premium Student Discount and got a message telling me that they didn't recognize me as a student in the system, so I retried it and the same message appeared. I didn't get the Premium Subscription but the two transactions were registered so I got charged twice ($5.42 + $5.42). But today I realized I had to confirm that I am a student first by submitting a form and some documents. I did it and it went prefectly. I am confirmed as a student now. So do I have to make another Premium Subcription purchase as of now? Or the previous two transactions will count toward this? Thank you.

[monpino98]

Yesterday I tried to subscribe to Premium Student Discount and got a message telling me that they didn't recognize me as a student in the system, so I retried it and the same message appeared. I didn't get the Premium Subscription but the two transactions were registered so I got charged twice ($5.42 + $5.42). But today I realized I had to confirm that I am a student first by submitting a form and some documents. I did it and it went prefectly. I am confirmed as a student now. So do I have to make another Premium Subcription purchase as of now? Or the previous two transactions will count toward this? Thank you.

[Leonardo · Accepted solution]

Hi @monpino98!

Welcome to the Spotify Community.

If the payment shows as pending, this could explain things. If it is pending, you can check your student discount details and resubscribe here.

If your payment is not showing as pending, we'd recommend you get in touch with us via this contact form. You can also find us on Facebook or Twitter.

Give us a shout, we'll be happy to help.