Refund for Premium

[Deodedros]

Plan

Student Premium

Country

United States

My Question or Issue

So I noticed my account was charged for regular premium today instead of student, but I updated my account so that I should have gotten charged for the discount. Is there a chance I can get a refund of the $10?

Note: I did read the policy but I didn't see anything concerning about this particular scenario.

[Xenia]

Hi @Deodedros,

Glad to have you on the Community!

Sorry to hear that you've been paying more than expected for your Premium subscription. We're happy to shed some light on the situation.

Premium Student is valid for up to 12 months from the date you subscribed. Unless renewed in time, your subscription automatically continues at the standard rate for Premium Individual. You can always check the status of your subscription on your account page, under Your plan.

In order to renew the discount, you can either log into your college/uni's portal or upload proof of your enrollment, to verify your Student status again. 

Keep in mind that your student discount is not automatically activated upon approval of your student verification request. You will need to click on the link that was sent to your email by SheerID to complete the process.

If you're having difficulties verifying your student status with SheerID, we suggest you take a look at their Student Support Page or get in touch with them so that they can check your status again.

Hope this helps! Give us a shout if you have any further questions.