Renewal of subscription without payment

[StratosIkon]

I changed plan 2 month ago from duo to family and since then my subscription has been renewed twice without taking any money from the bank account i have linked. should i take any action? will i be charged in the future for all the months together? or is it a part of a free trial i did not notice?

[Joan]

Hi @StratosIkon,

Thanks for reaching out. 

This is quite strange. We recommend you check your receipts page and see what payments you see there. Ultimately, if the subscription is still active, you should be billed every month and all payments will appear there. You can also double check what payment method you used, as maybe it's a different one and that's why you didn't see the charges.

Let us know how it goes.