Saying I'm not eligible for student premium three months even though i'm accredited?

[icecreamfries]

Plan

Free/Premium

Country

Pakistan

Device

iPhone 15

My Question or Issue

I verfiied myself as a student a few days ago. Today, when I was about to apply for the student premium, I saw that the offer was now available for three months. when i tried to subscribe, it's saying im not eligible to have the three month offer. what's the issue?

[Maxim]

Hey @icecreamfries,

Thanks for reaching out.

While there is an offer for Premium Student available in Pakistan, keep in mind that only users who haven’t had Premium before are eligible.

Make sure that the payment method you’re using hasn’t been used for a previous trial or Premium subscription in general.

If everything checks out and you’re still running into issues, please try some basic troubleshooting like using a different device or an incognito window.

Let me know how it goes 🙂

[icecreamfries]

Yeah, I havent used the trial before. It won't even let me get to the page
where i can put the credit card in, it just tells me im not eligible before
that. I'll try using a different device since i already tried the incog
thing. thank you! you can't even directly contact spotify support anymore
its so annoying.

[Maxim]

Hey @icecreamfries,

Thanks for letting me know.

Could you share the link to the page you’re trying to subscribe from? If it’s directly from the website, you might want to try subscribing through your account page instead at spotify.com/account.

Also, have you tried using a different device to see if the issue still occurs? 🙂