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Second account can't join my duo account we have the same adress.

Second account can't join my duo account we have the same adress.

Somehow it's keeps saying we need to have the same adress
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1 Reply

Hey there @8u-_44wutbdz7

 

Thanks for getting in touch about this and welcome to the Community. 

 

Could you let us know if they're getting any error messages? Also, could you send us a screenshot of what they're seeing when they're trying to accept the invite? You can attach it to your next response by using the Insert image option in the post editor. Make sure not to send any private info.


Keep in mind that the address needs to match exactly with the one that the owner registered on their account. If you're the owner, you can check this exact info on your Account page. It's also worth trying to accept the invite from an incognito window or a different device. 

 

Let us know how it goes.

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