Spotify is charging me for another account...

[lovelydrea13]

Hi

So I my cousin wanted to do the 3 month free premium trial for spotify on her phone, so I put in my card info so she could use it and after the three months she was supposed to cancel it. Personally, I have a Premium subscription but I do the student one so I know it's $4.99 and that's the subscription that shows on my account. 

I have noticed that around the time my cousin's 3 months were up, I was getting charged a twice for Spotify, and one charge was $9.99, so I know it was not my account since I have the student fee. I asked my cousin and she says her account shows that she has the free subscription. I'm almost positive the charge has to be from an account of hers, since I have no other accounts, but how can I cancel that other subscription??

Plan

Premium

Country

 USA

Device

iphone 6s

Operating System

ios 11

My Question or Issue

unknown charge on account

[Daisy]

Hey @lovelydrea13,

Welcome to the Community! Let's see what we can do to help.

It seems like your cousin has a second account. This would explain why the charges started around the time her 3 months were up. Maybe she is logged into a second Free account, so she doesn't know her Premium is still active. Have you asked her if she canceled it? Can you ask her to check out this page?

Make sure to check out that page yourself, to make sure you don't have a second account 🙂

Let us know how you get on. Thanks!