Spotify no reconoce el PIN de mi tarjeta premium.

[FranciscoDC1995]

Compré una tarjeta de spotify premium y al el PIN no lo reconoce, cabe resaltar que este contiene unos símbolo que podrían ser la causa de esto, los adjunto.

Gracias

Premium

Country

México

Operating System

 Android 

My Question or Issue

Spotify no reconoce el PIN de mi tarjeta premiun

[FranciscoDC1995]

Adjunto el segundo símbolo

[Peter]

Hey @FranciscoDC1995.

Thanks for reaching out to us about this - we hope you don't mind us replying to you in English 🙂

Have you tried a few alternatives to the symbols that you've tried entering, for example 6 (six)/b (the letter) in the case of the first symbol and 0 (zero)/O (the letter) in the case of the second symbol?

Give it a go and let us know how it goes. We'll be here in case you need further help with this 😉

[FranciscoDC1995]

I did it, but it didn't work. I tried with b, 6/ zero, O lowercase,
uppercase...

[Katerina]

Hey there @FranciscoDC1995,

Thanks for keeping us in the loop!

If you've made sure that you're entering the code correctly, we'd suggest also checking the following:

• The country registered to your account is the same as where the gift card was purchased.
• If you bought your gift card from a store, it might not have been activated when purchased. Please return to the store and ask them to activate it.
• The code hasn’t already been redeemed. You can check this on your account page. You can also check to see if you have any other accounts you might have applied it to.
• Codes are not redeemable for Premium for Family or in conjunction with other discounts and promotions.
• Try redeeming your code from a different device or an incognito window, making sure that you're logged in with the right account.

Let us know how you get on! We'll be right here if you're still having troubles.

Have a lovely day 🙂

[Humberto_antonio]

Mi tarjeta de Spotify no agarra el pin 

[OscarDC]

Hey @Humberto_antonio,

Welcome to the Community and thank you for joining the conversation. Hope you don't mind me replying in English, as that's the official language of the Community!

If the PIN is not working when you try to redeem it, it could be related to different factors. First, we'd recommend making sure you've entered the correct characters. Since a zero looks like a capital 'O', a capital 'I' looks like a one; or a capital 'S' looks like a five, we'd recommend testing with these other characters to see if it makes any difference.

Also, since the card gets activated when it's scanned by the cashier, make sure that the receipt you have has the Spotify card registered. In case it has a number, check if it matches with the serial number (not PIN) of your card.

Note: keep in mind that after 4 attempts, you'll get an error message. If you do, you can try again after 24 hours.

Lastly, if the issue persists after 24 hours, we'd suggest contacting our Customer support directly so they can check the card and the account to help you further.

Hope this helps. If you have any additional questions, don't hesitate to ask.