Student Premium not working offline

[zmirvalieva]

II subscribed for the student premium today, and it said unlimited offline music. And now I am going to take a flight and my premium , which I paid for, is not working. What kind of a service is this if the promised is not provided, plus when you have paid?!

[Focusvity]

Hello zmirvalieva,

I know that it’s frustrating if one of the features doesn’t work. However, did you enable the offline mode in your settings? If you did, did you download any songs that you would like to listen to?

Hopefully we can solve the issue together. 

Nathan

[Guido]

Hey @zmirvalieva,

Like @Focusvity said, you need to save a playlist for offline use before you can listen to it without an Internet connection.

If you are unable to download songs or use any other Premium features, but you are sure you got charged, find out if your Premium is perhaps on a different account. You can read here how to find additional accounts.

Hope that does the trick! Let us know if you have further questions.

Have a nice day.

[Tricia88]

This happened to me its because you don't have enough space on your device to add more songs. Add to your SD card and your good