Student plan just stopped

[reid4]

I've been using a student plan through Uni now and suddenly the last two months it's stopped renewing. I've applied thruogh Sheer to validate my status and nothing happened, i just keep getting charged the full amount. Why did it change without warning and unable to change back?

Plan

Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Petya]

Hey there @reid4,

Thanks for reaching out! 

Bear in mind that there's a difference between verifying your student discount via SheerID and activating it in your Spotify account.

Here's what you need to know so you can get the Premium Student price applied to your account:

1. You must first verify yourself as a student through SheerID.

2. Then, you must update your payment details so that the Premium Student price can be applied. The easiest way to do this is by clicking on the link provided in the confirmation email about the verification by SheerID.

3. After that, to see if this worked out, check your subscription page.

Keep us posted!