Subscirbtion change from premium to free

[Patriciasinaa]

Plan

Premium

Country

Device

Samsung galaxy A51

Operating System

Android Oreo

My Question or Issue

Sorry I'm an Indonesian and my English not really good but hope you understand, so my problem is, I just buy the premium plan 1 mont with free trial 3 month, I dont know is spotify already debit my money because I put my card number when I registred as premium, so spotify allowed to auto debiting money from my account. I regiatred at 29 june 2020, and last day 17 july my account change from premium to free, spotify has no customer care number or email, then I don't know where to ask? If spotify rejcting my plan, please give some confirmation... I dont know what will happened to my card, is spotify gonna still auto debetting??? Please somebody give me the answer, what should I do

[Petya]

Hey there @Patriciasinaa,

Welcome to the Community - We're here to help!
 

If your account is on Free, this means that your Premium subscription has been cancelled, so you will not receive any charges on your credit card in the future. 

When you had subscribed for the Premium 3 months trial, the sum of 0.01 IDR had been debited from your account and automatically refunded so that our system can verify if the payment method is valid or not.

If you want to use Premium in the future you can always resubscribe through this link.

Hope this helps. If you have more questions - don't hesitate to reach out here again.
 
Have a great day!
 

[Galaxy4]

Hi, I have same problem with @Patriciasinaa.

So, there is no way back to get 3 month Premium free?