Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

[Subscription] [All Platforms] "Not eligible for Individual premium plan"

[Subscription] [All Platforms] "Not eligible for Individual premium plan"

Plan

Premium (Just expired)

Country

Bolivia

Device

(Windows PC)

Operating System

(Windows 10. Browser: Firefox, Chrome)

 

My Question or Issue

I used to have a yearly premium plan which has now recently expired and I am trying to purchase the Individual (yearly) plan instead. But when I get taken to the payment site I am told that:

 

"It looks like you’re not eligible for that offer, but we found more for you."

 

I am offered either the Family or Student plans. Don't want either of those, I'm trying to refresh my yearly plan which I was easily able to do last year. What has changed now?

 

 

Reply
2 Replies

Hey @chronoz777, thanks for reaching out to the Community!

Does this happen when you try to change your plan here
Let me know how this goes!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thanks for the response @Billy-J.

 

When I go to that link I can only see the Duo and Family plans available, no individual plan 😞

image.png

Suggested posts