Subscription gone

[maartenva97]

Plan

Free/Premium

Country

 Netherlands

Device

Asus Zenfone 3 and PC (Windows 7)

Operating System

Windows and Android

My Question or Issue

 I just lost my premium subscription, I paid on the 19th.

[Billy-J]

Hey @maartenva97!

Were you able to check your subscription status? 

Let me know 🙂

[maartenva97]

Yes, it says I'm on free. Weird.

[Billy-J]

@maartenva97,

Thanks for checking 🙂 

Please go ahead and follow these steps:

• Check to see if you can download music within the app
• Sign out, and sign back in

Let me know how this goes 🙂

[maartenva97]

I can't download anything.

[Billy-J]

@maartenva97,

Sorry if that didn’t work. Please go ahead and check out this support article: https://support.spotify.com/us/account_payment_help/payment_help/i-pay-for-premium-why-am-i-on-free/

Let me know how that goes 🙂

[maartenva97]

There is nothing to help me on that link

[Billy-J]

@maartenva97, 

Please use the last step mentioned in the link I gave you, which suggests their subscription is on another account. You can find more info on how to find out if that's the case by checking out this article - https://support.spotify.com/account_payment_help/account_help/do-i-have-an-additional-account/

let me know how this goes 🙂

[maartenva97]

Why would my subscription be on another account if I used Premium for the last month's on my account which I'm typing this message from?

[Billy-J]

@maartenva97,

Since the link I provided and help didn’t work, I would reach out to the Spotify support team, as they can help further with your issue. 

There are many methods to reach Spotify, which you can find here. 

Hope this helps! Have a good day 🙂