Unable to Log In to Spotify Despite Correct Credentials

[MeriemBm]

Plan

Always used to be Premium but i have moved to a different country 3 weeks ago so i still didn't pay 

Country

Tunisia and moved recently to France 

Device

(iPhone X)

Operating System

(iOS 10)

My Question or Issue

Hi everyone,

I'm having trouble logging into my Spotify account on both my phone and laptop. Despite using the same email and password I've always used, Spotify insists they're incorrect. I've tried resetting my password and other basic troubleshooting steps with no luck. Any advice?

Thanks,

[Noah]

Hey @MeriemBm,

Thanks for reaching out. Welcome to the community!

It sounds like someone might have gained access to your account. I would recommend checking out this support article for further help with this.

Let me know if you have any questions. Have a great day 🙂

[MeriemBm]

The problem I'm facing is that I can't access the email I used to create my Spotify account, which is an older address. I established my Spotify account after setting up this email. I want to recover my Spotify account, but since I can't access this email, it poses a challenge.

[Eni · Accepted solution]

Hey there @MeriemBm, 

Thanks for getting back to us and apologies for the delayed reply.

Could you check if you have access to your Account page on any of your devices? If so, you can change your email address by following the steps here. 

If not, you can reach out to our Support team through any of these channels so they take a closer look at your account and further assist you with this.

If you need a hand with anything else, the Community is here for you.