Unforgiving Plan changed due to card problem

[Ryan-IK]

my card got fraud, so it was stop. Due to that, payment was having some problem until i realized. when i update a new card, my original 6-members family old plan automatically switched back to individual plan. When i communicate with support, they told me they can't do anything, was system generated. From my card-stop till card update was just few days time (i didn't realize that until my service stopped)... 

now when i changed back to my family plan - they said too bad, i'm new now, u have no choice but to pay more for the additional 2 users (now is 4-member family plan), rather than sticking back with the old family plan. 

This is really un-fair and un-forgiving. Considering i was a long time subscriber to spotify, this is just  really disappointing, i understand it's system driven, but there must be a way to cater for this kind of case back-end... it's not like i did it intentionally, it was a card problem (which i didn't want).

All i'm asking is just continue back my 6-members family package, to me it was just a 'glitch' in card error, and the gap was just few days time. This is really really disappointing. i don't think im asking for a lot, and u may check back we've been a loyal subscriber for how many years?

the support just told me... they can't really do much.

im starting to wonder.... in one hand spotify says u value long time customer, at another side, u blame it to the system for that few days, and saying there's no way u can modify it at back end. My card was having problem due to a fraud of my old card. Like i said, it's not like i intentionally did it.... isn't that 'unfair' or shall i said unacceptable? if u are me, how would u feel?

anyway, i told the support to stop my family plan, disappointed by how this was being handled. i will be switching to another music service soon if this was not being responded well, hopefully my voice is being heard and taken it seriously. 

sometimes i can't help but thinking.. u guys was just finding ways to charge more, then blame it to the 'system'. Hopefully the 'valuing long-time customer' part is genuine from your side.

thanks,

Ryan

(my user: **bleep**) 

[UlisesJr]

Hola, soy usuario ya hace algunos años desde otras cuentas premium familiares, donde la cuenta era hasta 6 usuarios, ahora resulta que decido crea mi propia cuenta premium y me reducieron de 6 usuarios a 4 usuarios, me parece una falta de respeto que en vez de mejorar, empeoran, sin sonar grosero pero no nos estan regalando nada. Bien eso es un punto ahora para variar a lo que hicimos el cambio de cuentas resulta que mi familia no podia unirse a mi cuenta por que les salia el mensaje que que solo se pueden unir 1 vez cada 12 meses, trate de buscar soporte en su pagina y me atendio una chica y me supo decir lo mismo, ahora eso me parece absurdo que solo se puedan unir 1 vez cada 12 meses. Ahora la solución fue que abran otra cuenta mediante otra manera, ( entraban con apple) tuvieron que iniciar sesión mediante Gmail y no me parece esa solución y eso es todo, pesimo, gracias por la atencion.