Was being charged $5.99 for premium, then signed up for Hulu ("on us"), now $9.99

[Ali_Bertarian]

Plan

Premium

Country

USA

Device

Operating System

Windows 7

My Question or Issue

Currently being charged $4.99/month for Premium (being an early subscriber to Spotify). Logged into my account online, and was shown an "activate Hulu" notice. I then checked my Account online and it said that I would be charged $9.99/month. There was no notification during the signup process that there would be a price upgrade to $9.99 per month.  It's called "Hulu on us" in your ads.  If Hulu costs $5 extra then you should have given notification of that.  I want the Hulu removed and my old subscription rate at $4.99/month (which doesn't include non-computer devices without ads).

If I don't get my old price back, then I will cancel my subscription.  Pandora and iTunes didn't have on-demand back when I signed up to Spotify, but they do now.  I know that streaming music providers get their money from subscriptions, so you will have a price to pay for fraudulent processes.

[A_Musicophile]

Hi @Ali_Bertarian,

That's unfortunate. Maybe you could contact customer services to enquire about how they could reverse the hulu subscription inclusion and price hike. Here's a link to a contact form: https://support.spotify.com/contact-spotify-support/?_ga=2.264244683.518249595.1548984053-563607346....

Best,

A