Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
Gigiss22
Visitor
125227 Views
82 replies
10 likes

125227 Views
82 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
14936 Views
27 replies
2 likes

14936 Views
27 replies
2 likes

Charged twice when change Premium trial to Family program, in Taiwan

PlanFree/PremiumCountryTaiwan I live in Taiwan.I use the Spotify Premium one month trial program at 2019/03/07. At 2019/04/05 I change to Family Premium program, then I get 2 bill form my VISA, it shows that Spotfy had charged me twice, NT 149 and NT...

hoyingray
Casual Listener
Plan Free/Premium Country Taiwan I live in Taiwan. I use the Spotify Premium one month trial program at 2019/03/07. At 2019/04/05 I change to Family Premium program, then I get 2 bill fo...
2019-04-09 5:11:43 AM
2019-04-09 5:09:42 PM
hoyingray
Casual Listener
342 Views
2 replies
0 likes

342 Views
2 replies
0 likes

Charged twice when changing credit card

PlanPremium StudentCountryBrazil DeviceMoto Z PlayOperating SystemAndroid 8 My Question or IssueHello everyone. Four days ago I've changed the credit card used in my subscription. Then I was charged 10 reais (Brazil currency), which hasn't reversed y...

gsouza994
Newbie
Plan Premium Student Country Brazil Device Moto Z Play Operating System Android 8 My Question or Issue Hello everyone. Four days ago I've changed the credit card used in my s...
2019-04-09 3:51:53 PM
2019-04-09 4:01:35 PM
Nico
Community Legend
187 Views
1 replies
0 likes

187 Views
1 replies
0 likes

Inappropriate payments

Good evening so I created a family account under this name (in addition to my student account) in the beginning of. December. In December I cancelled this account and changed it to Spotify free (email receipt is attached below. Since then I have been...

Adanma
Casual Listener
Good evening so I created a family account under this name (in addition to my student account) in the beginning of. December. In December I cancelled this account and changed it to Spotify fre...
2019-04-08 5:50:08 AM
2019-04-09 5:08:52 AM
Billy-J
Spotify Star
922 Views
3 replies
0 likes
Family Plan Issue
payment issues
Payment Problems
spotify free

922 Views
3 replies
0 likes

Is fair to HK Premium Account?

PlanPremiumCountryHong Kong DeviceN/AOperating SystemN/A My Question or Issue Why the Only US And JP Account can use lyrics function, many English and Japanese song had lyrics but only available in local Account not for Hong Kong?i understand song ha...

PeterCHEUNG
Casual Listener
Plan Premium Country Hong Kong Device N/A Operating System N/A My Question or Issue Why the Only US And JP Account can use lyrics function, many Eng...
2019-04-08 6:39:33 PM
2019-04-08 10:41:00 PM
OneByBoo
Roadie
501 Views
1 replies
0 likes

501 Views
1 replies
0 likes

Error en el pago de suscripcion

Buen Dia, El dia 24 de Marzo, realice el pago de mi suscripcion Premiun familiar, pero me sigue aparecion el mensaje que debo actualizar los datos de pago. Agradezco su colaboracion. < Community Rock Star edit removed screenshot with personal informa...

JhonBreiner
Casual Listener
Buen Dia, El dia 24 de Marzo, realice el pago de mi suscripcion Premiun familiar, pero me sigue aparecion el mensaje que debo actualizar los datos de pago. Agradezco su colaboracion. &nbs...
2019-03-28 2:49:37 PM
2019-04-08 5:14:39 PM
Jose_M
Spotify Star
604 Views
3 replies
0 likes

604 Views
3 replies
0 likes

Error while subscribing Premium with Paypal

Plannow: Free / trying to subscribe PremiumCountryPlilippinesDeviceLaptop LenovoOperating SystemWindows 10 My Question or IssueWhile trying to subscribe for Premium with my PayPal account (same country, confirmed, limits are raised etc...) constantly...

Anna7a
Casual Listener
Plan now: Free / trying to subscribe Premium Country Plilippines Device Laptop Lenovo Operating System Windows 10 My Question or Issue While trying to subscribe for Premium with my P...
2019-04-05 1:41:25 PM
2019-04-08 5:14:24 PM
Billy-J
Spotify Star
1341 Views
3 replies
0 likes

1341 Views
3 replies
0 likes

Prepaid Premium Spotify and Hulu?

I’m an existing premium Spotify user with 6 months remaining on a yearly prepaid account. I don’t see an activate Hulu option in my settings. Am I eligible to get Hulu as part of my subscription? If so, how do I set it up?

user-removed
Visitor
I’m an existing premium Spotify user with 6 months remaining on a yearly prepaid account. I don’t see an activate Hulu option in my settings. Am I eligible to get Hulu as part of my subscription? If ...
2019-04-07 8:29:45 PM
2019-04-08 5:12:22 PM
Billy-J
Spotify Star
1190 Views
5 replies
0 likes
Hulu

1190 Views
5 replies
0 likes

Graphic ads at startup

Plan Premium Country Sweden Device huaweiOperating System Android My Question or IssueSo I've been getting an ad for motley crue at startup.I do not pay for spotify to get any kind of ads (or unsolicited recommendations for that matter)I just want pl...

ajiyooden
Regular
Plan Premium Country Sweden Device huawei Operating System Android My Question or Issue So I've been getting an ad for motley crue at startup. I do not pa...
2019-04-05 2:44:59 AM
2019-04-08 12:35:40 PM
Billy-J
Spotify Star
609 Views
6 replies
1 likes

609 Views
6 replies
1 likes

Linking Hulu Account

I tried linking my existing Hulu account but it was rejected because I had the ad-free subscription. The message from Spotify said to change my Hulu subscription to the ad-supported (basic) plan in order to link the accounts. I changed by Hulu subscr...

lsantoso
Casual Listener
I tried linking my existing Hulu account but it was rejected because I had the ad-free subscription. The message from Spotify said to change my Hulu subscription to the ad-supported (basic) plan in o...
2019-04-06 6:10:15 AM
2019-04-08 12:33:02 PM
Billy-J
Spotify Star
1692 Views
6 replies
0 likes
Hulu

1692 Views
6 replies
0 likes

Solved!! Unsubscribed from SingTel Spotify account but it is still showing I am a premium user.

Plan: PremiumCountry: SingaporeDevice Huawei Mate 20 ProOperating System: Android Pie 9.0 My Question or IssueHi! I am trying to sign up for the Premium Family account but because I have an existing Spotify individual account with SingTel, I need to ...

milkychalk_
Casual Listener
Plan: Premium Country: Singapore Device Huawei Mate 20 Pro Operating System: Android Pie 9.0 My Question or Issue Hi! I am trying to sign up for the Premium Family account but ...
2019-04-04 6:28:55 AM
2019-04-08 9:39:11 AM
milkychalk_
Casual Listener
3611 Views
2 replies
0 likes

3611 Views
2 replies
0 likes

Changed the payment metod and got charged R$10,00

Hi, i'm from Brazil and when i changed my payment metod i've got charged for R$10,00. Is this a thing? Will i receive my money back?

jplauab
Casual Listener
Hi, i'm from Brazil and when i changed my payment metod i've got charged for R$10,00. Is this a thing? Will i receive my money back?
2019-04-06 5:13:18 PM
2019-04-08 8:18:25 AM
OneByBoo
Roadie
672 Views
3 replies
0 likes

672 Views
3 replies
0 likes

Subscription

PlanPremiumCountryGermanyDevice(Samsung Galaxy 9)Operating System(Android Pie) My Question or IssueI just wanted to subscribe on spotify premium but i just got charged like 60€ and Im still out of the premium, checking the E bank, the money is there,...

BenjaminGecaj
Newbie
Plan Premium Country Germany Device (Samsung Galaxy 9) Operating System (Android Pie) My Question or Issue I just wanted to subscribe on spotify premium but i just got charged like 6...
2019-04-08 1:55:20 AM
2019-04-08 4:36:46 AM
Billy-J
Spotify Star
311 Views
1 replies
0 likes

311 Views
1 replies
0 likes

Hulu using redeem card

WHY DOES USING THE REDEEM CARD OPTION FOR SPOTIFY PREMIUM NEGATE THE OPTION FOR HULU? I FEEL AS THOUGH WITH ME BEING A PAYING CUSTOMER, AND HAVE BEEN FOR OVER A YEAR NOW (OFF AND ON), I SHOULD STILL BE ABLE TO ENJOY THE SERVICES. NOT THE END OF THE W...

Dazed-n-confuse
Casual Listener
WHY DOES USING THE REDEEM CARD OPTION FOR SPOTIFY PREMIUM NEGATE THE OPTION FOR HULU? I FEEL AS THOUGH WITH ME BEING A PAYING CUSTOMER, AND HAVE BEEN FOR OVER A YEAR NOW (OFF AND ON), I SHOULD STILL ...
2019-04-07 11:40:16 PM
2019-04-08 3:26:37 AM
Billy-J
Spotify Star
772 Views
3 replies
1 likes

772 Views
3 replies
1 likes

Still being charged without having premium and never having it

PlanFreeCountryUnited statesPhoneZte blade max My Question or IssueWhen the 3 months for only ¢99 was about I had tried to get it but was not given any of the premium features I contacted support and was told that they would cancel but wouldn't get m...

user-removed
Visitor
Plan Free Country United states Phone Zte blade max My Question or Issue When the 3 months for only ¢99 was about I had tried to get it but was not given any of the premium fea...
2019-04-07 12:57:02 AM
2019-04-08 1:05:30 AM
Billy-J
Spotify Star
249 Views
1 replies
0 likes

249 Views
1 replies
0 likes

Cannot subscribe to a student offer

I cannot access to the subscription page in order to subscribe to a student account. Please refer to attached picture.PlanFree/PremiumCountryFranceDevice(iPhone 6s) My Question or IssueHow can I get the access in order to subscribe to a student accou...

Amine_Bfr
Newbie
I cannot access to the subscription page in order to subscribe to a student account. Please refer to attached picture. Plan Free/Premium Country France Device (iPhone 6s) My Question o...
2019-04-07 11:58:38 PM
2019-04-08 1:01:49 AM
Billy-J
Spotify Star
292 Views
1 replies
0 likes

292 Views
1 replies
0 likes

Solved!! Spotify premium family REFUND

PlanPremiumCountryukDevicePCOperating SystemWINDOWS 10 My Question or IssueI accidentley bought 2 spotify premiums on the same account i only want one is there a way to get a refund

Tomas24
Newbie
Plan Premium Country uk Device PC Operating System WINDOWS 10 My Question or Issue I accidentley bought 2 spotify premiums on the same account i only want one is there a way ...
2019-04-07 9:13:08 PM
2019-04-07 12:49:30 AM
Billy-J
Spotify Star
484 Views
1 replies
0 likes

484 Views
1 replies
0 likes

Solved!! subscription?

Plan: FreeCountry: USADevice: iPhone7Operating System: iOS12 Hi Spotify community, I recently stopped using iTunes as my primary source of music and right now I'm looking at Spotify for a good alternative but I've heard that the features are limited ...

spot1fyPlusPlus
Casual Listener
Plan: Free Country: USA Device: iPhone7 Operating System: iOS12 Hi Spotify community, I recently stopped using iTunes as my primary source of music and right now I'm looking a...
2019-03-29 7:24:56 PM
2019-04-07 11:20:27 PM
spot1fyPlusPlus
Casual Listener
469 Views
2 replies
0 likes

469 Views
2 replies
0 likes

Can't get the Hulu offer.

PlanPremiumDeviceHP LaptopOperating SystemWindows 10My Question or IssueWhen I click the link to get Hulu (ad version) in my email, it redirects me to my account page but when I am there, I don't see any way to get the Hulu plan. What am I doing wron...

TypicalPacific
Newbie
Plan Premium Device HP Laptop Operating System Windows 10 My Question or Issue When I click the link to get Hulu (ad version) in my email, it redirects me to my account page but when I am ...
2019-04-06 10:46:47 PM
2019-04-07 10:20:54 PM
misty_roses
Newbie
423 Views
3 replies
0 likes

423 Views
3 replies
0 likes

I can't subscribe to Spotify through Paypal

PlanFree (Trying to get premium)CountryCanadaDeviceMackbook Air 2016, Samsung A8 (2018)Operating SystemmacOS High Sierra, Android 8.0.0 My Question or IssueI'm trying to buy Spotify Premium (with 30 day trial) with my Paypal account, due to the fact ...

mwealch
Regular
Plan Free (Trying to get premium) Country Canada Device Mackbook Air 2016, Samsung A8 (2018) Operating System macOS High Sierra, Android 8.0.0 My Question or Issue I'm trying to buy ...
2019-04-01 12:36:44 AM
2019-04-07 4:20:14 PM
Billy-J
Spotify Star
854 Views
9 replies
0 likes

854 Views
9 replies
0 likes

error on renewal for premium

hello, i need help on my renewal for premium, tried inputting my mobile number for load payment but it doesnt work. philippines, using smart sim card.

g-ruu6_fgauso
Casual Listener
hello, i need help on my renewal for premium, tried inputting my mobile number for load payment but it doesnt work. philippines, using smart sim card.
2019-03-25 12:51:38 PM
2019-04-07 1:39:07 PM
Jose_M
Spotify Star
410 Views
3 replies
0 likes

410 Views
3 replies
0 likes

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