Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Why I can not pay?

Why I can not pay?

It says that I can't pay BC my country doesn't match... What? 

The card is worldwide... 

Plan

Familiar Premium

Country

Ecuador

Device

Samsung galaxy s20fe

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Reply
1 Reply

Hey @HandlessK9,

 

Thanks for reaching out.

 

The payment method you're trying to use was likely issued in a different country than the one you're currently in, so I recommend double-checking it with the issuer/bank of your card. 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts