Why am I paying the gift card I redeemed

[Lollo1]

Plan

Premium

Country

Italy

Device

Huawei P8 Lite

Operating System

Android

Hello,

I have redeemed a gift card for a three-month Spotify Premium subscription in August, the 7th: 29,97 €

Today I realized that I have been charged 4,99 € each month of the subscription (25 August, 25 September, 26 October) as if I had a Spotify Student plan.

All the 3 transactions went through the "pending" status in my bank (temporary authorization), but money has always been charged and never given back to me.

Why do I have to pay for a gift? Can I have my money back?

Moreover, a few days ago I redeemed another 29,97 € gift card (11/11/2020) and I don't want to pay for that.

Can you solve this?

[Jose_M]

Hi there!

It sounds like you might’ve accidentally created a second account and you're being charged for that one instead. I'd recommend checking out this Support article for more info.

Let me know how it goes!