Why is the app not recognizing I have a Premium account?

[#1]

I signed up for the premium subscription and it’s still saying I have to upgrade. I’ve given my payment info and says I have premium on my account but it’s not active on the app or site

[Billy-J]

Hey there! I am happy to help.

I'm sorry to hear that. Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!

[31v57ev4ctrva72kh5pj]

I payed 2 times in this week payment to Spotify 119 and 149 like that but still it is coming like i need to purchase the premium even tho i payed I’m not getting any song offline and advertisement are coming has u people said like if I do premium I can get offline and no advertisements etc but nothing im getting i just cant do or find anything 

[#4]

I bought spotify premium and now it doesn't work anymore. an hour ago it worked and now it doesn't work anymore