Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 138769 Views
- 100 replies
- 12 likes
- 138769 Views
- 100 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 16391 Views
- 27 replies
- 4 likes
- 16391 Views
- 27 replies
- 4 likes
Quebec's subscription
Hi, I have a problem. I can't get premium in the province of Quebec. Every offers right now doesn't include residents from Quebec. So everytime I try to get a new plan they refuse it and offers me to get other one but those ones doesn't include resid...
- Hi, I have a problem. I can't get premium in the province of Quebec. Every offers right now doesn't include residents from Quebec. So everytime I try to get a new plan they refuse it and off...
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- Spotify Star
- 248 Views
- 1 replies
- 0 likes
- 248 Views
- 1 replies
- 0 likes
No Premium Access
PlanPremiumCountryIndia My Question or IssueI have an automatic payment set up for monthly renewal. The amount was deducted from my account but the Spotify app says the payment did not go through and hence, my plan has been downgraded.
- Plan Premium Country India My Question or Issue I have an automatic payment set up for monthly renewal. The amount was deducted from my account but the Spotify app says the payment did n...
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- Spotify Star
- 283 Views
- 1 replies
- 1 likes
- 283 Views
- 1 replies
- 1 likes
Gift Card won’t redeem code not legible
Is there anyone who can assist with a Spotify premium gift card that is not legible, but has valid receipts. Code was damaged when scratched off. Please help redeem.thank you
- Is there anyone who can assist with a Spotify premium gift card that is not legible, but has valid receipts. Code was damaged when scratched off. Please help redeem. thank you
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- Spotify Star
- 442 Views
- 1 replies
- 0 likes
- 442 Views
- 1 replies
- 0 likes
Superuser Contribution Can I get a refund? I had just been charged for premium but I already canceled it a week ago.
I require a full refund because I did things correctly but got charged anyway. Please fix this.
- I require a full refund because I did things correctly but got charged anyway. Please fix this.
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- Moderator
- 1494 Views
- 5 replies
- 1 likes
- 1494 Views
- 5 replies
- 1 likes
Superuser Contribution My premium family subscription changed to free. Paid with klarna!
My premium family subscription changed to free. Paid with klarna! PlanPremiumCountryGermany Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy changed my premium fa...
- My premium family subscription changed to free. Paid with klarna! Plan Premium Country Germany Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS...
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- Moderator
- 714 Views
- 5 replies
- 0 likes
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problem
- 714 Views
- 5 replies
- 0 likes
From Premium to Duo on same address does not work for us
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Country: The NetherlandsPlan: From Premium to DuoIssue: After 7 years of using one premium a...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
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- Spotify Star
- 235 Views
- 1 replies
- 0 likes
- 235 Views
- 1 replies
- 0 likes
Duo and Student
I have a student account but would like to enroll in a duo account as well. Can I do a duo while maintaining my student discount?
- I have a student account but would like to enroll in a duo account as well. Can I do a duo while maintaining my student discount?
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- Spotify Star
- 283 Views
- 1 replies
- 0 likes
- 283 Views
- 1 replies
- 0 likes
Pague y me dice que no se puede procesar. Me cobraron 485Ars
Pague vi el movimiento en mi cuenta bancaria. pero cuando veo me envian un mensaje que no se proceso el pago Exijo una explicacion!
- Pague vi el movimiento en mi cuenta bancaria. pero cuando veo me envian un mensaje que no se proceso el pago Exijo una explicacion!
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- Spotify Star
- 185 Views
- 1 replies
- 0 likes
- 185 Views
- 1 replies
- 0 likes
My premium is paused even though the Spotify duo is paid for
My brother changed our Spotify plans to Spotify duo and it works perfectly fine on my Chromebook I got premium on it and everything but for my phones it says premium paused, and the only way it will let me use it is if I click a Spotify link then I c...
- My brother changed our Spotify plans to Spotify duo and it works perfectly fine on my Chromebook I got premium on it and everything but for my phones it says premium paused, and the only way it will ...
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- Spotify Star
- 316 Views
- 1 replies
- 0 likes
- 316 Views
- 1 replies
- 0 likes
Free Account add Gift card
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a 3 month Premium tial going and also received a gift card for Christmas. The followin...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
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- Spotify Star
- 688 Views
- 1 replies
- 0 likes
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free trialGift Cardredeem
- 688 Views
- 1 replies
- 0 likes
Superuser Contribution Por qué no me dieron los 3 meses gratis en mi plan individual?
Accedí por primera vez a comprar premium individual donde la oferta era por 3 meses gratis pero me cobraron al instante
- Accedí por primera vez a comprar premium individual donde la oferta era por 3 meses gratis pero me cobraron al instante
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- Moderator
- 596 Views
- 1 replies
- 0 likes
- 596 Views
- 1 replies
- 0 likes
Superuser Contribution Je n'arrive pas à m'abonner sur Spotify depuis longtemps.
Bonjour, depuis plus d'un mois que chaque jour j'essaie de m'abonner sur Spotify et je n'y arrive pas c'est GIGA chiant, j'espère au moins que je ne suis pas débitée, Trouvez moi une solution s'il vous plaît
- Bonjour, depuis plus d'un mois que chaque jour j'essaie de m'abonner sur Spotify et je n'y arrive pas c'est GIGA chiant, j'espère au moins que je ne suis pas débitée, Trouvez moi une solution s'il vo...
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- Moderator
- 264 Views
- 1 replies
- 0 likes
- 264 Views
- 1 replies
- 0 likes
I am constantly being charged for an account that was supposed to be free.
I check to see if I have any receipt for money taken, there is none. How are you talking funds with out a card on file
- I check to see if I have any receipt for money taken, there is none. How are you talking funds with out a card on file
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- Spotify Star
- 159 Views
- 1 replies
- 0 likes
- 159 Views
- 1 replies
- 0 likes
used Trial mode already, and now I can’t change to Premium. How to resolve?
used Trial mode already, and now I can’t change to Premium. How to resolve?
- used Trial mode already, and now I can’t change to Premium. How to resolve?
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- Spotify Star
- 163 Views
- 1 replies
- 0 likes
- 163 Views
- 1 replies
- 0 likes
spotify keeps giving me the free spotify but won't show my duo premium
i'm unable to access anything premium users can. like i cant pick my songs on my playlists, i cant skip, or pick songs. i've signed out and redownload but it's not fixing anything and my next payment isn't till january.
- i'm unable to access anything premium users can. like i cant pick my songs on my playlists, i cant skip, or pick songs. i've signed out and redownload but it's not fixing anything and my next payment...
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- Spotify Star
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes
Возрат средства
Я сегодня отменил подписку Премиум и хочу возрат средства
- Я сегодня отменил подписку Премиум и хочу возрат средства
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- Spotify Star
- 178 Views
- 1 replies
- 0 likes
- 178 Views
- 1 replies
- 0 likes
No customer service - unable to change country
I am unable to change my country from Austria to the USA and update my payment details. Whenever I try to update my subscription it fails. There is no customer support at all, which surprised me from a company like Spotify.
- I am unable to change my country from Austria to the USA and update my payment details. Whenever I try to update my subscription it fails. There is no customer support at all, which surprised me from...
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- Spotify Star
- 144 Views
- 1 replies
- 1 likes
- 144 Views
- 1 replies
- 1 likes
Solved!! I have 2 six month vouchers - and i put them both in now before I lose one?
I was given 2 x 6 month premium subscriptions for christmas - will i get 12 months if i enter both sets of details today. I'd probably lose a one if I wait 6months...
- I was given 2 x 6 month premium subscriptions for christmas - will i get 12 months if i enter both sets of details today. I'd probably lose a one if I wait 6months...
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- Spotify Star
- 360 Views
- 1 replies
- 0 likes
- 360 Views
- 1 replies
- 0 likes
can i pay for spotify premium with a prepaid visa giftcard
it keeps on giving me an error message whnever i try to buy spotify premium with my visa giftcard.
- it keeps on giving me an error message whnever i try to buy spotify premium with my visa giftcard.
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- Spotify Star
- 2283 Views
- 1 replies
- 2 likes
- 2283 Views
- 1 replies
- 2 likes
Can’t upgrade to premium
I am trying to sign up for premium again and previously used a free trial. Spotify keeps showing the free trial which I can’t sign up for again and there is no option to just upgrade without the special trial offer! Arrrrgh!
- I am trying to sign up for premium again and previously used a free trial. Spotify keeps showing the free trial which I can’t sign up for again and there is no option to just upgrade without the spec...
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- Spotify Star
- 177 Views
- 1 replies
- 0 likes
- 177 Views
- 1 replies
- 0 likes