Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
yesterday
Rudra7
Visitor
120909 Views
78 replies
10 likes

120909 Views
78 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
a month ago
FenrisulvKK
Visitor
14428 Views
27 replies
2 likes

14428 Views
27 replies
2 likes

Solved!! Duo Premium website

PlanFreeCountryMalaysia Device(Samsung Galaxy Note 9, Windows PC)Operating System(Android 10, Windows 10) My Question or IssueI have a problem for the payment method https://www.spotify.com/my-en/purchase/offer/duo/?country=MY it bring me to mobile p...

syaker
Regular
Plan Free Country Malaysia Device (Samsung Galaxy Note 9, Windows PC) Operating System (Android 10, Windows 10) My Question or Issue I have a problem for the payment met...
2020-11-04 5:20:34 AM
2020-11-05 7:07:08 AM
Billy-J
Spotify Star
885 Views
7 replies
0 likes

885 Views
7 replies
0 likes

Wrong website

The duo premium card payment is wrong for the malaysia..this one https://www.spotify.com/my-en/purchase/offer/duo/?country=MYit will bring u to spotify mobile payment not the card paymentbut my friend with the free 1 month trial can pay using card fo...

syaker
Regular
The duo premium card payment is wrong for the malaysia.. this one https://www.spotify.com/my-en/purchase/offer/duo/?country=MY it will bring u to spotify mobile payment not the card payment b...
2020-11-04 4:48:47 AM
2020-11-05 4:00:29 AM
Billy-J
Spotify Star
372 Views
1 replies
1 likes
Premium

372 Views
1 replies
1 likes

Superuser Contribution [Mobile][Subscription] Öğrenci olduğumu onaylattım ama benden normal premium ücreti aldı

SPOTİFY üyeliğim Eylül öğrenci olduğumu tekrardan doğrulamam dedi. Ben de öğrenci hala olduğumu ispatladım ve öğrenci hesabımın devam ettiği planı gördüm. Fakat fatura kesim zamanı benden normal plan ücreti alındı. Ben de bugün öğrenci hesabımı kapat...

zeyneb
Visitor
SPOTİFY üyeliğim Eylül öğrenci olduğumu tekrardan doğrulamam dedi. Ben de öğrenci hala olduğumu ispatladım ve öğrenci hesabımın devam ettiği planı gördüm. Fakat fatura kesim zamanı benden normal plan...
2020-10-19 1:56:45 PM
2020-11-04 8:36:25 AM
Xenia
Moderator
535 Views
2 replies
0 likes
Mobile
Subscription

535 Views
2 replies
0 likes

Solved!! PREMIUM DUO WEBSITE BUG PAYMENT

PlanPremium Duo Wanna-BeCountryMalaysia DeviceMultiple devices My Question or Issue Greetings Spotify, our beloved digital music streaming service. We have been using Spotify for a long period of time. It is about time we upgrade ourselves with Premi...

abdulzahin
Visitor
Plan Premium Duo Wanna-Be Country Malaysia Device Multiple devices My Question or Issue Greetings Spotify, our beloved digital music streaming service. We h...
2020-10-31 11:22:44 AM
2020-11-03 7:54:54 PM
Billy-J
Spotify Star
650 Views
1 replies
0 likes

650 Views
1 replies
0 likes

Solved!!Superuser Contribution Will my Hulu access end once my Student deal ends? (I will begin paying for reg. Premium Jan 2020))

Plan: Premium for Student -> PremiumCountry: USA My Question or Issue: Will I still have Hulu access once my Spotify Student deal ends in Jan 2020? I am no longer a student, but will be paying the regular Premium fee from that point onwards.

aadammusic
Casual Listener
Plan: Premium for Student -> Premium Country: USA My Question or Issue: Will I still have Hulu access once my Spotify Student deal ends in Jan 2020? I am no longer a studen...
2019-12-30 7:04:49 PM
2020-11-03 10:21:08 AM
Jeremy
Spotify Legend
8577 Views
5 replies
0 likes

8577 Views
5 replies
0 likes

Superuser Contribution Subscription with telco payment only without credit card payment option

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewanted to subscribe to Family plan with credit card. but only telco payment option is availab...

vict
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue wanted ...
2020-10-16 5:22:01 AM
2020-11-03 9:57:25 AM
Ver
Spotify Legend
532 Views
1 replies
2 likes

532 Views
1 replies
2 likes

Changing my Sprint Plan that does not include Spotify

I have had Spotify Premium through Sprint since 2015. I am changing my plan with Sprint/T-mobile but it does not include Spotify. Sprint is pushing a different service, that I do not want. Will my Spotify account be cancelled? Can I keep my same Spot...

rodster
Newbie
I have had Spotify Premium through Sprint since 2015. I am changing my plan with Sprint/T-mobile but it does not include Spotify. Sprint is pushing a different service, that ...
2020-11-02 7:20:08 PM
2020-11-03 3:08:50 AM
Billy-J
Spotify Star
578 Views
1 replies
0 likes
Sprint

578 Views
1 replies
0 likes

Can I get refund?

PlanPremiumCountryCzech RepublicDeviceMore different devicesOperating SystemAndroid and Windows 10 My Question or IssueHello, I have an issue.I have written it before, but it shows me Error, so I don´t know if my question is here or not. Anyway... I ...

Štěpánka
Visitor
Plan Premium Country Czech Republic Device More different devices Operating System Android and Windows 10 My Question or Issue Hello, I have an issue. I have written it before, but ...
2020-11-02 11:41:18 AM
2020-11-02 12:51:51 PM
Jose_M
Spotify Star
1310 Views
1 replies
0 likes
Account
Premium

1310 Views
1 replies
0 likes

Visa payment error

PlanPremiumCountryRussiaDevicePC, xiaomi mi 9tOperating SystemWindows 10,android My Question or IssueGood afternoon, I have a problem, I cannot update my payment card. When I enter all the data and the code from the mobile phone confirming the paymen...

Wavekpss
Casual Listener
Plan Premium Country Russia Device PC, xiaomi mi 9t Operating System Windows 10,android My Question or Issue Good afternoon, I have a problem, I cannot update my payment card...
2020-10-25 2:29:54 PM
2020-11-02 9:28:53 AM
Maxim
Spotify Star
525 Views
3 replies
0 likes

525 Views
3 replies
0 likes

No puedo actualizar el método de pago

Hace unos días empezó diciéndome la aplicación que el pago no había sigo registrado, por lo que la función premium continuaría por unos días hasta que si no se podía volver a cobrar me sacarían esta. Entonces intenté actualizar el medio de pago con o...

PaolaMaidana
Casual Listener
Hace unos días empezó diciéndome la aplicación que el pago no había sigo registrado, por lo que la función premium continuaría por unos días hasta que si no se podía volver a cobrar me sacarían esta....
2020-10-31 11:56:56 PM
2020-11-01 11:41:39 PM
Luan
Spotify Star
472 Views
1 replies
0 likes

472 Views
1 replies
0 likes

Birden fazla ödeme alınması

Merhaba. Öğrenci aboneliği için hesap açtım ve kart numaramı girdim. Bu kampanya çerçevesinde ilk 3 ay ücretsiz kullanacaktım ve sonrasındaki ücretlendirme 8,99 TL olarak devam edecekti. İlk ayın ücreti alındı ama hemen sonra ücret geri düştü banka h...

user-removed
Visitor
Merhaba. Öğrenci aboneliği için hesap açtım ve kart numaramı girdim. Bu kampanya çerçevesinde ilk 3 ay ücretsiz kullanacaktım ve sonrasındaki ücretlendirme 8,99 TL olarak devam edecekti. İlk a...
2020-10-31 3:27:22 PM
2020-11-01 11:37:26 PM
Luan
Spotify Star
447 Views
1 replies
0 likes

447 Views
1 replies
0 likes

Superuser Contribution Can't change payment card

PlanPremiumCountryIsraelDevicePCOperating SystemWindows 10 My Question or IssueHi,I want to change my payment card (from visa to visa, different card).I get an error when I try.- My card has NOT expired or been canceled.- I DO have sufficient funds.-...

ReshefMarelly
Casual Listener
Plan Premium Country Israel Device PC Operating System Windows 10 My Question or Issue Hi, I want to change my payment card (from visa to visa, different card). I get an error when...
2020-10-15 8:51:00 AM
2020-11-01 5:24:00 PM
Mario
Spotify Legend
1123 Views
4 replies
0 likes
Payment
Subscription

1123 Views
4 replies
0 likes

Gift Card Won’t Activate

CountryCanada My Question or IssueI’ve been trying to activate a 6 month gift card my sister had bought for me in August, but every time I try to enter the code in, it gives me the message of, “Something went wrong. Please try again or go to our supp...

corbenary
Casual Listener
Country Canada My Question or Issue I’ve been trying to activate a 6 month gift card my sister had bought for me in August, but every time I try to enter the code in, it gives me the messa...
2020-10-31 3:11:39 AM
2020-11-01 10:40:13 AM
Billy-J
Spotify Star
1031 Views
3 replies
0 likes

1031 Views
3 replies
0 likes

Superuser Contribution Missed a payment due to insufficient funds - update payment details?

I've been using Spotify Premium for a number of years now. A few days ago, Spotify tried to take the fee (via PayPal) out of my account as usual but, due to another large bill that came out the previous day, there weren't sufficient funds in the acco...

ChloeKaty
Casual Listener
I've been using Spotify Premium for a number of years now. A few days ago, Spotify tried to take the fee (via PayPal) out of my account as usual but, due to another large bill that came out the...
2018-02-08 5:23:53 PM
2020-11-01 8:27:39 AM
Xenia
Moderator
43496 Views
5 replies
1 likes

43496 Views
5 replies
1 likes

Not able to subscribe

Hi,ive been trying to subscribe the student yearly plan. However, i am not able to make the payment. It says my card does not allow monthly subscription but I have subscribed to other platforms as well and it works fine. Can you please do something a...

shreyagupta1820
Visitor
Hi, ive been trying to subscribe the student yearly plan. However, i am not able to make the payment. It says my card does not allow monthly subscription but I have subscribed to other platfo...
2020-09-05 3:05:50 PM
2020-10-31 8:48:02 PM
MauriceMV
Spotify Star
475 Views
1 replies
0 likes

475 Views
1 replies
0 likes

Spotify charged me twice this month?

PlanPremiumCountryTurkeyMy Question or IssueI have Spotify Premium and i am using Papara Card. In Papara card we have a campaign that if we connect papara card to spotify for paying ,we get %50 refund but spotify charged me twice this month 1.october...

poseidon233
Casual Listener
Plan Premium Country Turkey My Question or Issue I have Spotify Premium and i am using Papara Card. In Papara card we have a campaign that if we connect papara card to spotify for paying ,we get...
2020-10-30 12:36:02 PM
2020-10-31 7:33:36 AM
Billy-J
Spotify Star
679 Views
5 replies
0 likes

679 Views
5 replies
0 likes

Didn't subscribe now getting billed

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI never subscribed to Spotify. But I just got billed this morning on my credit card so clearl...

madmom
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I never...
2020-10-30 4:01:40 PM
2020-10-30 4:45:22 PM
Billy-J
Spotify Star
652 Views
3 replies
0 likes
Account

652 Views
3 replies
0 likes

Superuser Contribution My card is declined by Spotify but I have the funds. I don't have time to deal with this!!!!!!!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

BoomerBukowski
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-10-14 4:31:28 PM
2020-10-30 4:35:10 PM
Jeremy
Spotify Legend
2174 Views
4 replies
0 likes
Account

2174 Views
4 replies
0 likes

subscription problem

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have premium account for a long time. This month my account reduced to free status. I could...

Cbakkal
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
2020-10-30 4:03:13 PM
2020-10-30 4:33:44 PM
Billy-J
Spotify Star
314 Views
1 replies
0 likes

314 Views
1 replies
0 likes

Best account for my situation

Plan/PremiumCountryNL My Question or IssueSince a couple of year I'm paying for the Premium family, but it's just me and my girlfriend so Premium Duo would be a better option (saving 2 euro per month).My girlfriend and I are also both students.Buttom...

demiandclxvi
Visitor
Plan /Premium Country NL My Question or Issue Since a couple of year I'm paying for the Premium family, but it's just me and my girlfriend so Premium Duo would be a better option...
2020-10-30 11:51:47 AM
2020-10-30 12:42:38 PM
Maxim
Spotify Star
365 Views
1 replies
0 likes

365 Views
1 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Subscriptions

Forum Posts