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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13487 Views
  • 26 replies
  • 2 likes
  • 13487 Views
  • 26 replies
  • 2 likes

Solved!! Keep downloaded songs after getting back to Spotify Free ?

Hi, I wonder if it's possible to download a playlist during free trial or premium and then keep the downloaded music accessible after the trial has ended or I got back to Spotify free. Thank you in advance.

  • Casual Listener
  • Hi, I wonder if it's possible to download a playlist during free trial or premium and then keep the downloaded music accessible after the trial has ended or I got back to Spotify free.  Thank y...
  • Not applicable
  • 560 Views
  • 3 replies
  • 0 likes
  • 560 Views
  • 3 replies
  • 0 likes

I paid for Spotify, they want me to pay twice

So I paid my Spotify subscription for September, now I’m being told that I need to pay again. What’s going on, and why can’t I get direct support? PlanFree/PremiumCountryUSDeviceiPhone 15 plus Operating System(iOS 10, Android Oreo, Windows 10,etc.) M...

  • Visitor
  • So I paid my Spotify subscription for September, now I’m being told that I need to pay again. What’s going on, and why can’t I get direct support?  Plan Free/Premium Country US Device iPho...
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Duo plan

i just installed duo plan but somehow my husband can’t access. I m living in Croatia with him but I have an Austrian phone provider and he has a Croatian one. It tells us that we are trying to log in from different countries but we are both in Croati...

  • Visitor
  • i just installed duo plan but somehow my husband can’t access. I m living in Croatia with him but I have an Austrian phone provider and he has a Croatian one. It tells us that we are trying to log in...
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Can't change to duo plan

When I try to change the plan to Duo, it says I don't have right to change the plan, but it doesn't tell me why when I have all the requirements.

  • Visitor
  • When I try to change the plan to Duo, it says I don't have right to change the plan, but it doesn't tell me why when I have all the requirements.
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Spotify won't accept any Philippine form of payment for a Philippine accoun

I am registered in the same country as my payment method but Spotify won't accept any Philippine form of payment for a Philippine account

  • Visitor
  • I am registered in the same country as my payment method but Spotify won't accept any Philippine form of payment for a Philippine account
  • Bittencourt
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Duo premium member denied accss

Lives at my address. Says he does not

  • Visitor
  • Lives at my address. Says he does not
  • ribezaz
  • Spotify Star
  • 145 Views
  • 1 replies
  • 1 likes
  • 145 Views
  • 1 replies
  • 1 likes

Seeking account reset: Can't join duo plan after leaving a family plan

Hi folks I moved out of a friend's house I was in and left their family plan and now want to join another duo plan where I'm living, but I can't because it was in the last 12 months. Can someone assist? Cheers! Darren Plan Duo Country Australia *com...

  • Casual Listener
  • Hi folks I moved out of a friend's house I was in and left their family plan and now want to join another duo plan where I'm living, but I can't because it was in the last 12 months. Can someone ...
  • Billy-J
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

help me login

free subscription

  • Visitor
  • free subscription
  • Billy-J
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

signing up for premium asks for a US state and I live in Spain

So I cannot sign up because I do not live in a US state. The country in my account profile says Spain already.

  • Casual Listener
  • So I cannot sign up because I do not live in a US state. The country in my account profile says Spain already.
  • Billy-J
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Change to annual Subscription with Premium Inv. plan

PlanPremium Individual CountryUSA DeviceMacBook, iPhoneOperating System(iOS) My Question or IssueHow can I change to annual payment for Premium Individual subscription plan? Or do I have to stay in monthly payments?

  • Visitor
  • Plan Premium Individual   Country USA   Device MacBook, iPhone Operating System (iOS)   My Question or Issue How can I change to annual payment for Premium Individual subsc...
  • Billy-J
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

The code you send me does not work for me? How can I fix it?

I give my number to get Spotify premium, then they send me a code to accept the Spotify premium subscription, but it doesn't work, it appears as if it was bad

  • Visitor
  • I give my number to get Spotify premium, then they send me a code to accept the Spotify premium subscription, but it doesn't work, it appears as if it was bad
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't I may for premium using Grameenphone even tho I live in Banglades

It shows payment failed when I try to say for premium using Grameenphone phone. I live in Bangladesh and it is a payment method in Spotify website

  • Visitor
  • It shows payment failed when I try to say for premium using Grameenphone phone. I live in Bangladesh and it is a payment method in Spotify website
  • Maxim
  • Spotify Star
  • 241 Views
  • 1 replies
  • 1 likes
  • 241 Views
  • 1 replies
  • 1 likes

there is no subscription for a year

PlanPremiumCountryUzbekistanDeviceLaptopOperating SystemArch Linux My Question or Issuehi, i had an account where i used the trial version of spotify. and after i tried it, i wanted to formalize a subscription for a year, but i don't have an option, ...

  • Newbie
  • Plan Premium Country Uzbekistan Device Laptop Operating System Arch Linux   My Question or Issue hi, i had an account where i used the trial version of spotify. and after i tried it, i...
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

My spotify plan adm lost his account, how can I cancel the plan?

My mom it's the administrator of our duo plan. But her cellphone broke and all the passwords she don't remember we can't recover . Like the email that we created our plan .I need to know how we can cancel the plan because she can't even receive the e...

  • Visitor
  • My mom it's the administrator of our duo plan. But her cellphone broke and all the passwords she don't remember we can't recover . Like the email that we created our plan .I need to know how we can c...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Unable to purchase 12 month plan

I got 12 months coupon code from flipkart, but I am not able to use that coupon. I need a solution now, because my plan is over.

  • Visitor
  • I got 12 months coupon code from flipkart, but I am not able to use that coupon. I need a solution now, because my plan is over.
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Money deducted but premium account not given

Money was deducted from my account on 14th September and I have not been given my premium account it is showing that my payment is failed so either refund the money and give me my premium account

  • Visitor
  • Money was deducted from my account on 14th September and I have not been given my premium account it is showing that my payment is failed so either refund the money and give me my premium account
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

it won't let me join my duo account even though i've updated my address

my partner and I are making a duo account and even though I've input the correct address it keeps telling me it can't verify I live with my partner and I can't join their duo plan

  • Visitor
  • my partner and I are making a duo account and even though I've input the correct address it keeps telling me it can't verify I live with my partner and I can't join their duo plan
  • ribezaz
  • Spotify Star
  • 145 Views
  • 1 replies
  • 1 likes
  • 145 Views
  • 1 replies
  • 1 likes

Paypal payment not removing

I linked my paypal account to my Spotify To get the 3 month free trial of premium, now i cancelled it from spotify, but it still counts as an open transaction for PayPal so I cant remove the payment Subscription from paypal, rn im currently on the fr...

  • Visitor
  • I linked my paypal account to my Spotify To get the 3 month free trial of premium, now i cancelled it from spotify, but it still counts as an open transaction for PayPal so I cant remove the payment ...
  • ribezaz
  • Spotify Star
  • 147 Views
  • 1 replies
  • 1 likes
  • 147 Views
  • 1 replies
  • 1 likes