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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 17840 Views
  • 27 replies
  • 4 likes
  • 17840 Views
  • 27 replies
  • 4 likes

Superuser Contribution Renewal of subscription without payment

I changed plan 2 month ago from duo to family and since then my subscription has been renewed twice without taking any money from the bank account i have linked. should i take any action? will i be charged in the future for all the months together? o...

  • Visitor
  • I changed plan 2 month ago from duo to family and since then my subscription has been renewed twice without taking any money from the bank account i have linked. should i take any action? will i be c...
  • Joan
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

I want to pay for year in full

I'd like to pay for my subscription in full for a year

  • Visitor
  • I'd like to pay for my subscription in full for a year
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Solved!! No free trial without a credit card?

Hi!In 2012 there was no way of getting the three free months without a credit card or PayPal. Is this still so? No my first Premium-month is paid by giftcard (in Finland), but I still think I too would be worth those three months. Thank you! A

  • Casual Listener
  • Hi! In 2012 there was no way of getting the three free months without a credit card or PayPal. Is this still so?  No my first Premium-month is paid by giftcard (in Finland), but I still think ...
  • 4567789
  • Visitor
  • 12598 Views
  • 4 replies
  • 0 likes
  • 12598 Views
  • 4 replies
  • 0 likes

Just created my account and get the free 3 months premium trial !

PlanPremiumCountryKuwaitDeviceiPhone15Operating SystemiOS 18 My Question or IssueI have just created a spotify account because i redeemed a code from talabat for a 4 months free trial. It kept saying the code is invalid.Moving forward, i tried to cla...

  • Newbie
  • Plan Premium Country Kuwait Device iPhone15 Operating System iOS 18   My Question or Issue I have just created a spotify account because i redeemed a code from talabat for a 4 months f...
  • Muntaser
  • Visitor
  • 323 Views
  • 2 replies
  • 0 likes
  • 323 Views
  • 2 replies
  • 0 likes

I can't redeem my 6 months of spotify premium gift card

I bought a 6 months spotify premium gift card from my local convenience store and when I entered the code it says "Unfortunately this Premium code does not seem to be valid. Try again or contact customer service." I referred to the serial number of t...

  • Newbie
  • I bought a 6 months spotify premium gift card from my local convenience store and when I entered the code it says "Unfortunately this Premium code does not seem to be valid. Try again or contact cust...
  • Maxim
  • Spotify Star
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Bank cancelled my card

My card has been blocked by my bank and a new one has been issued . I won't receive it for 45 days... however my Spotify direct debit have failed. What can i do?

  • Newbie
  • My card has been blocked by my bank and a new one has been issued . I won't receive it for 45 days... however my Spotify direct debit have failed.  What can i do?  
  • Maxim
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

i bought premium individual accidentally but immediately cancelled and switched to duo

i bought premium individual accidentally but immediately cancelled and switched to duo, they charged me for individual so can i ask for a refund???

  • Visitor
  • i bought premium individual accidentally but immediately cancelled and switched to duo, they charged me for individual so can i ask for a refund??? 
  • Maxim
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Renewal problem understand

PlanPremium studentCountryPhilippines DeviceIphone11Operating System(iOS 18 So basically i just bought 1 month of spotify student premium on dec 12, but the renewal thing is on dec 17. Does this mean that mu subscription will start on dec 17 or end o...

  • Casual Listener
  •   Plan Premium student Country Philippines  Device Iphone11 Operating System (iOS 18   So basically i just bought 1 month of spotify student premium on dec 12, but the renew...
  • OscarDC
  • Moderator
  • 226 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 226 Views
  • 3 replies
  • 0 likes

Solved!! I Accidently activated a spotify premium to a different account

PlanPremiumCountry DeviceSamsung Galaxy A53 5GOperating SystemLTS Android, Windows 11 My Question or IssueHello... SO my issue is that i accidently activated a free spotify premium to a different account that im holding and that free premium was sent...

  • Casual Listener
  • Plan Premium Country   Device Samsung Galaxy A53 5G Operating System LTS Android, Windows 11   My Question or Issue Hello... SO my issue is that i accidently activated a free spot...
  • Maxim
  • Spotify Star
  • 816 Views
  • 3 replies
  • 0 likes
  • 816 Views
  • 3 replies
  • 0 likes

Why is the app not recognizing I have a Premium account?

I signed up for the premium subscription and it’s still saying I have to upgrade. I’ve given my payment info and says I have premium on my account but it’s not active on the app or site

  • Visitor
  • I signed up for the premium subscription and it’s still saying I have to upgrade. I’ve given my payment info and says I have premium on my account but it’s not active on the app or site
  • Not applicable
  • 874 Views
  • 3 replies
  • 0 likes
  • 874 Views
  • 3 replies
  • 0 likes

Superuser Contribution REDEEMING GIFT CARD on Premium Duo

PlanPremium DupCountryCanada My Question or IssueIs there ANYONE there who can HELP REDEEM a $30 gift card for my Premium Duo?! I received one and ASSUMED I can use it as CREDIT on my account, but it doesn't let me. Support says "it cannot be combine...

  • Visitor
  • Plan Premium Dup Country Canada   My Question or Issue Is there ANYONE there who can HELP REDEEM a $30 gift card for my Premium Duo?! I received one and ASSUMED I can use it as CREDIT on m...
  • Joan
  • Moderator
  • 20402 Views
  • 14 replies
  • 18 likes
  • Premium Duo Gift Card
  • 20402 Views
  • 14 replies
  • 18 likes

Solved!! Résiliation partenaire

My Question or IssueBonjour j'ai spotify par bouygues telecom et je veux passer sur un abonnement famille mais je dois d'abord résilier pour pouvoir prendre l'abonnement famille. Est ce qu'en resiliant je perd mes playlist? Merci

  • Casual Listener
  •     My Question or Issue Bonjour j'ai spotify par bouygues telecom et je veux passer sur un abonnement famille mais je dois d'abord résilier pour pouvoir prendre l'abonnement famille. Es...
  • AdamDamon
  • Spotify Star
  • 308 Views
  • 3 replies
  • 0 likes
  • 308 Views
  • 3 replies
  • 0 likes

Superuser Contribution what if I buy a plan during my free trial

My Question or IssueI have a trial of 4 months going on at the moment and I'm planning to buy a family plan with a few of my friends. My question is if i join the family plan while my trial period isn't over, what are the consequences. Will my family...

  • Newbie
  •   My Question or Issue I have a trial of 4 months going on at the moment and I'm planning to buy a family plan with a few of my friends. My question is if i join the family plan while my trial...
  • Novy
  • Moderator
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Gift Card

If I redeem a Spotify premium Gift Card and I have a free trial active, would it add more months or would it do something else? I’m very confused

  • Casual Listener
  • If I redeem a Spotify premium Gift Card and I have a free trial active, would it add more months or would it do something else? I’m very confused 
  • AdamDamon
  • Spotify Star
  • 807 Views
  • 1 replies
  • 0 likes
  • 807 Views
  • 1 replies
  • 0 likes

How to get podcasts without ads

I just got Spotify premium and I am still getting ads on podcasts. Is there a way around this? Maybe a different plan or the one I have isn’t working right

  • Visitor
  • I just got Spotify premium and I am still getting ads on podcasts. Is there a way around this? Maybe a different plan or the one I have isn’t working right
  • fr2632
  • Casual Listener
  • 2489 Views
  • 2 replies
  • 0 likes
  • 2489 Views
  • 2 replies
  • 0 likes

The payment failed.

PlanFree/PremiumCountrySerbiaDevice(iPhone 13)Operating SystemLatest IOS My Question or IssueThe payment failed. Please try again, use a different payment card or a different payment method.I tried everything and still same problem, i dont know how t...

  • Visitor
  • Plan Free/Premium Country Serbia Device (iPhone 13) Operating System Latest IOS   My Question or Issue The payment failed. Please try again, use a different payment card or a different...
  • Jose_M
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Premium Family: Annual Plans

PlanPremium FamilyCountryIndia DeviceAsus LaptopOperating SystemWindows 11 My Question or IssueI want to buy Premium Family's Annual Pack, but there is no Annual Subscription. Has Spotify removed the Yearly Plan? And is there any way to at least subs...

  • Newbie
  • Plan Premium Family Country India   Device Asus Laptop Operating System Windows 11   My Question or Issue I want to buy Premium Family's Annual Pack, but there is no Annual Subsc...
  • Maxim
  • Spotify Star
  • 466 Views
  • 1 replies
  • 0 likes
  • 466 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I get the two months free duo trial?

I have a premium subscription and saw the promo for Duo Trial show up a few times. My gf would like a spotify premium to make use of the new audio book feature. Is it possible to get the Duo Trial offer again? Thank you!

  • Newbie
  • I have a premium subscription and saw the promo for Duo Trial show up a few times. My gf would like a spotify premium to make use of the new audio book feature. Is it possible to get the Duo Trial of...
  • VillyP
  • Newbie
  • 19126 Views
  • 3 replies
  • 1 likes
  • 19126 Views
  • 3 replies
  • 1 likes

Superuser Contribution billing issues

i was charged in 1.12 st and i am now asked to pay again ? please help and let me know what happensthanks

  • Visitor
  • i was charged in 1.12 st and i am now asked to pay again ? please help and let me know what happens thanks
  • Yordan
  • Moderator
  • 400 Views
  • 3 replies
  • 0 likes
  • 400 Views
  • 3 replies
  • 0 likes

Superuser Contribution I paid for a month of premium family on November 30 and it stopped working today

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes