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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14852 Views
  • 27 replies
  • 2 likes
  • 14852 Views
  • 27 replies
  • 2 likes

Superuser Contribution CARTÃO DE PRESENTE NÃO GERADO

I just bought a one-month gift card in Brazil, and the "your card is being generated" screen doesn't go away. Therefore, I ask that you send the code via email as soon as possible. [sensitive info removed by Mod] I need an urgent answer on this. Plan...

  • Visitor
  • I just bought a one-month gift card in Brazil, and the "your card is being generated" screen doesn't go away. Therefore, I ask that you send the code via email as soon as possible. [sensitive info re...
  • Ivelina
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Audio books locked in premium subscription

I can only listen to the intro all other chapters have a padlock.

  • Visitor
  • I can only listen to the intro all other chapters have a padlock.
  • Maxim
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

3 month Spotify premium offer disappeared

I received a Spotify premium offer that said I could sign up for 3 months of Spotify premium for the price of 1 month. I went to claim the offer but it disappeared. Is there an alternate way I can claim this offer? This was on the Spotify app on my l...

  • Newbie
  • I received a Spotify premium offer that said I could sign up for 3 months of Spotify premium for the price of 1 month. I went to claim the offer but it disappeared. Is there an alternate way I can cl...
  • Maxim
  • Spotify Star
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution It doesn't show payment methods for my country's own

I am from Bangladesh. I know I can buy premium membership using Airtel Sim . But it doesn't show the method . It also shows the amount in foreign currency

  • Visitor
  • I am from Bangladesh. I know I can buy premium membership using Airtel Sim . But it doesn't show the method . It also shows the amount in foreign currency
  • OscarDC
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Solved!! Can't join a Duo plan

Plan: DuoCountry: UKDevice: Mac, PC, iPhone My wife recently set up a Duo account and sent me a registration link to join it. Visting the webpage from the link brings me to a screen saying "There was a problem. Please try again later." (this has been...

  • Casual Listener
  • Plan: Duo Country: UK Device: Mac, PC, iPhone   My wife recently set up a Duo account and sent me a registration link to join it. Visting the webpage from the link brings me to a screen sayi...
  • Noname66467
  • Visitor
  • 22112 Views
  • 6 replies
  • 1 likes
  • Duo
    Login
    setup
  • 22112 Views
  • 6 replies
  • 1 likes

Superuser Contribution J’ai rechargé premium de dix euros Pour un moiJ’ai toujours des publicités

je viens de recharger mon compte Premium en introduisant le code fourni lors du payement, j’ai toujours des publicités et je ne sais pas écouter ma playlist comme si j’étais en Free

  • Newbie
  • je viens de recharger mon compte Premium en introduisant le code fourni lors du payement, j’ai toujours des publicités et je ne sais pas écouter ma playlist comme si j’étais en Free
  • OscarDC
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why won’t the website let me buy premium?

I’ve tried to buy spotify premium multiple times with different credit cards, but it keeps saying “payment failed”

  • Visitor
  • I’ve tried to buy spotify premium multiple times with different credit cards, but it keeps saying “payment failed”
  • user-removed
  • Not applicable
  • 5131 Views
  • 15 replies
  • 0 likes
  • 5131 Views
  • 15 replies
  • 0 likes

Solved!!Superuser Contribution Premium payment page not loading

I have been trying to renew my family payment plan for the last month however, when I go to the payment page it never loads. I read other post with similar issues and tried the recommendations to fix the issue but none worked. I have already cleared ...

  • Casual Listener
  • I have been trying to renew my family payment plan for the last month however, when I go to the payment page it never loads. I read other post with similar issues and tried the recommendations to fix...
  • Maria
  • Moderator
  • 3798 Views
  • 12 replies
  • 0 likes
  • 3798 Views
  • 12 replies
  • 0 likes

Superuser Contribution Питання щодо підписки

Доброго дня, мені цікаво чи можна купити підписку на рік? Якщо це можливо я би хотів купити підписку на місяць

  • Newbie
  • Доброго дня, мені цікаво чи можна купити підписку на рік?   Якщо це можливо я би хотів купити підписку на місяць 
  • Vasil
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution welcome back supscription

I got popup in the app saying: ''welcome back supscription 1 month free'' I clicked it away but now i cant find a way to get the deal

  • Visitor
  • I got popup in the app saying: ''welcome back supscription 1 month free'' I clicked it away but now i cant find a way to get the deal
  • Maria
  • Moderator
  • 948 Views
  • 3 replies
  • 0 likes
  • 948 Views
  • 3 replies
  • 0 likes

updated payment and making me up my family plan again and re-invite family?

I updated my payment and spotify is not reconizing i had a current family plan and making me re-invite my family when all i did was update my card

  • Visitor
  • I updated my payment and spotify is not reconizing i had a current family plan and making me re-invite my family when all i did was update my card
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Solved!! Can I still use a $99 Amazon yearly Premium subscription AFTER I have used my 1st month free trial??

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Keithm9
  • Casual Listener
  • 182 Views
  • 2 replies
  • 0 likes
  • 182 Views
  • 2 replies
  • 0 likes

Superuser Contribution Multiple payments

PlanFree/PremiumCountryMorocco My Question or IssueMy problem is that when I recently checked my bank account, I noticed that since the beginning of the year, Spotify has been deducting twice each month.

  • Visitor
  •   Plan Free/Premium Country Morocco     My Question or Issue My problem is that when I recently checked my bank account, I noticed that since the beginning of the year, Spotify...
  • Amtab
  • Casual Listener
  • 176 Views
  • 5 replies
  • 0 likes
  • 176 Views
  • 5 replies
  • 0 likes

I've paid my Spotify premium but it's asking for renewable, how to fix it?

I paid for my Spotify premium on 20th September, but it's asking for another payment again today, or else I lose my access to my premium plan. Is there a way I can fix it?

  • Visitor
  • I paid for my Spotify premium on 20th September, but it's asking for another payment again today, or else I lose my access to my premium plan. Is there a way I can fix it?
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Switch form a single premium subscription to a duo

PlanFree/PremiumCountry DeviceiPhone 13Operating SystemIOs 18My Question or IssueI just bought a spotify individual subscription but now i want to switch to an duo subscription since i want to invite someone because they don’t have premium and its mo...

  • Visitor
  • Plan Free/Premium Country   Device iPhone 13 Operating System IOs 18 My Question or Issue I just bought a spotify individual subscription but now i want to switch to an duo subscription...
  • Maxim
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment successfull but acount still free

PlanPremium miniCountry IndiaDevice: samsung m 14Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just bought the premium mini which is for 7 days . The payment went through and i also recieved the reciept but the premium...

  • Casual Listener
  •     Plan Premium mini Country  India Device: samsung m 14 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just bought the premium...
  • Vasil
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes