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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14862 Views
  • 27 replies
  • 2 likes
  • 14862 Views
  • 27 replies
  • 2 likes

Duo plan

i just installed duo plan but somehow my husband can’t access. I m living in Croatia with him but I have an Austrian phone provider and he has a Croatian one. It tells us that we are trying to log in from different countries but we are both in Croati...

  • Visitor
  • i just installed duo plan but somehow my husband can’t access. I m living in Croatia with him but I have an Austrian phone provider and he has a Croatian one. It tells us that we are trying to log in...
  • Maxim
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Can't change to duo plan

When I try to change the plan to Duo, it says I don't have right to change the plan, but it doesn't tell me why when I have all the requirements.

  • Visitor
  • When I try to change the plan to Duo, it says I don't have right to change the plan, but it doesn't tell me why when I have all the requirements.
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Spotify won't accept any Philippine form of payment for a Philippine accoun

I am registered in the same country as my payment method but Spotify won't accept any Philippine form of payment for a Philippine account

  • Visitor
  • I am registered in the same country as my payment method but Spotify won't accept any Philippine form of payment for a Philippine account
  • Bittencourt
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Duo premium member denied accss

Lives at my address. Says he does not

  • Visitor
  • Lives at my address. Says he does not
  • ribezaz
  • Spotify Star
  • 153 Views
  • 1 replies
  • 1 likes
  • 153 Views
  • 1 replies
  • 1 likes

Seeking account reset: Can't join duo plan after leaving a family plan

Hi folks I moved out of a friend's house I was in and left their family plan and now want to join another duo plan where I'm living, but I can't because it was in the last 12 months. Can someone assist? Cheers! Darren Plan Duo Country Australia *com...

  • Visitor
  • Hi folks I moved out of a friend's house I was in and left their family plan and now want to join another duo plan where I'm living, but I can't because it was in the last 12 months. Can someone ...
  • Billy-J
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

help me login

free subscription

  • Visitor
  • free subscription
  • Billy-J
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

signing up for premium asks for a US state and I live in Spain

So I cannot sign up because I do not live in a US state. The country in my account profile says Spain already.

  • Casual Listener
  • So I cannot sign up because I do not live in a US state. The country in my account profile says Spain already.
  • Billy-J
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Change to annual Subscription with Premium Inv. plan

PlanPremium Individual CountryUSA DeviceMacBook, iPhoneOperating System(iOS) My Question or IssueHow can I change to annual payment for Premium Individual subscription plan? Or do I have to stay in monthly payments?

  • Visitor
  • Plan Premium Individual   Country USA   Device MacBook, iPhone Operating System (iOS)   My Question or Issue How can I change to annual payment for Premium Individual subsc...
  • Billy-J
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

The code you send me does not work for me? How can I fix it?

I give my number to get Spotify premium, then they send me a code to accept the Spotify premium subscription, but it doesn't work, it appears as if it was bad

  • Visitor
  • I give my number to get Spotify premium, then they send me a code to accept the Spotify premium subscription, but it doesn't work, it appears as if it was bad
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't I may for premium using Grameenphone even tho I live in Banglades

It shows payment failed when I try to say for premium using Grameenphone phone. I live in Bangladesh and it is a payment method in Spotify website

  • Visitor
  • It shows payment failed when I try to say for premium using Grameenphone phone. I live in Bangladesh and it is a payment method in Spotify website
  • Maxim
  • Spotify Star
  • 278 Views
  • 1 replies
  • 1 likes
  • 278 Views
  • 1 replies
  • 1 likes

there is no subscription for a year

PlanPremiumCountryUzbekistanDeviceLaptopOperating SystemArch Linux My Question or Issuehi, i had an account where i used the trial version of spotify. and after i tried it, i wanted to formalize a subscription for a year, but i don't have an option, ...

  • Newbie
  • Plan Premium Country Uzbekistan Device Laptop Operating System Arch Linux   My Question or Issue hi, i had an account where i used the trial version of spotify. and after i tried it, i...
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

My spotify plan adm lost his account, how can I cancel the plan?

My mom it's the administrator of our duo plan. But her cellphone broke and all the passwords she don't remember we can't recover . Like the email that we created our plan .I need to know how we can cancel the plan because she can't even receive the e...

  • Visitor
  • My mom it's the administrator of our duo plan. But her cellphone broke and all the passwords she don't remember we can't recover . Like the email that we created our plan .I need to know how we can c...
  • Maxim
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Unable to purchase 12 month plan

I got 12 months coupon code from flipkart, but I am not able to use that coupon. I need a solution now, because my plan is over.

  • Visitor
  • I got 12 months coupon code from flipkart, but I am not able to use that coupon. I need a solution now, because my plan is over.
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Money deducted but premium account not given

Money was deducted from my account on 14th September and I have not been given my premium account it is showing that my payment is failed so either refund the money and give me my premium account

  • Visitor
  • Money was deducted from my account on 14th September and I have not been given my premium account it is showing that my payment is failed so either refund the money and give me my premium account
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

it won't let me join my duo account even though i've updated my address

my partner and I are making a duo account and even though I've input the correct address it keeps telling me it can't verify I live with my partner and I can't join their duo plan

  • Visitor
  • my partner and I are making a duo account and even though I've input the correct address it keeps telling me it can't verify I live with my partner and I can't join their duo plan
  • ribezaz
  • Spotify Star
  • 162 Views
  • 1 replies
  • 1 likes
  • 162 Views
  • 1 replies
  • 1 likes

Paypal payment not removing

I linked my paypal account to my Spotify To get the 3 month free trial of premium, now i cancelled it from spotify, but it still counts as an open transaction for PayPal so I cant remove the payment Subscription from paypal, rn im currently on the fr...

  • Visitor
  • I linked my paypal account to my Spotify To get the 3 month free trial of premium, now i cancelled it from spotify, but it still counts as an open transaction for PayPal so I cant remove the payment ...
  • ribezaz
  • Spotify Star
  • 167 Views
  • 1 replies
  • 1 likes
  • 167 Views
  • 1 replies
  • 1 likes

Dislike button marked "good idea" five years ago, then utter silence.

Was considering going premium, but any out-of-touch company that withholds such an essential and useful feature is probably catering to (and being paid by) crappy artists who want to push their drivel through the platform and down our throats. Why in...

  • Visitor
  • Was considering going premium, but any out-of-touch company that withholds such an essential and useful feature is probably catering to (and being paid by) crappy artists who want to push their drive...
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

Superuser Contribution I pay money for spotfy premium and mara pass premium nhi aya

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Susan_GP
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes