Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 167349 Views
- 110 replies
- 12 likes
- 167349 Views
- 110 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 18650 Views
- 27 replies
- 4 likes
- 18650 Views
- 27 replies
- 4 likes
Superuser Contribution Can't pay for subscription
Hiya, I wanted to switch to Spotify premium from another music service and I can't pay for it. I've tried both debit and credit cards as well as paypal but I keep getting ''payment failed'' error. I've tried all the suggested troubleshooting methods ...
- Hiya, I wanted to switch to Spotify premium from another music service and I can't pay for it. I've tried both debit and credit cards as well as paypal but I keep getting ''payment fa...
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- Roadie
- 478 Views
- 1 replies
- 0 likes
- 478 Views
- 1 replies
- 0 likes
Superuser Contribution Problemas con el cambio de cuenta gratis a Premium
Active el plan premium con el free trial de dos meses e incluí los datos de mi tarjeta, en los settings de la pagina me aparece cuenta premium, pero en la app me aparece como cuenta free... NO se que debo hacer para actualizar y disfrutar de la cuent...
- Active el plan premium con el free trial de dos meses e incluí los datos de mi tarjeta, en los settings de la pagina me aparece cuenta premium, pero en la app me aparece como cuenta free... NO se que...
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- Roadie
- 573 Views
- 1 replies
- 0 likes
- 573 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Realice el pago pero no se reflejo pero si fue cobrado varias veces
Hola, buenas nochesacabo de realizar el pago de spotify intente realizar el pago del plan estudiante pero me pedia documentos que no tengo a la mano, entonces realice el pago para el plan normal pero me decia que no podia realizar el pago mi tarjeta,...
- Hola, buenas noches acabo de realizar el pago de spotify intente realizar el pago del plan estudiante pero me pedia documentos que no tengo a la mano, entonces realice el pago para el plan normal pe...
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- Roadie
- 816 Views
- 1 replies
- 0 likes
- 816 Views
- 1 replies
- 0 likes
Superuser Contribution Accidental subscription
Hi,I was choosing which between single premium and family. And I decided to go with family premium. However I accidentally pressed the single premium. And it was charged with my credit card. Then i clicked the family premium. Will I be charged twice ...
- Hi, I was choosing which between single premium and family. And I decided to go with family premium. However I accidentally pressed the single premium. And it was charged with my credit card. Then i...
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- Roadie
- 401 Views
- 1 replies
- 0 likes
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chargeSubscription
- 401 Views
- 1 replies
- 0 likes
switching from Premium to Family Premium
Both my daughter and I have the Premium and our subcriptions just renewed, but I want to switch to us all to the Family Premium, will we get billed again for this month?
- Both my daughter and I have the Premium and our subcriptions just renewed, but I want to switch to us all to the Family Premium, will we get billed again for this month?
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- Spotify Star
- 212 Views
- 1 replies
- 1 likes
- 212 Views
- 1 replies
- 1 likes
preimum family plan
I left Pandora yesterday and joined the primium plan, and this morning i told my dsaughter and she told me about the family plan. My question is "If i join the family plan will spotify automatically upgrade my individual account or will i have 2 acco...
- I left Pandora yesterday and joined the primium plan, and this morning i told my dsaughter and she told me about the family plan. My question is "If i join the family plan will spotify automatically ...
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- Spotify Star
- 315 Views
- 1 replies
- 0 likes
- 315 Views
- 1 replies
- 0 likes
I paid the premium and the account has not yet been activated, how can you help me?
I paid the premium and the account has not yet been activated, how can you help me?
- I paid the premium and the account has not yet been activated, how can you help me?
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- Spotify Star
- 433 Views
- 1 replies
- 0 likes
- 433 Views
- 1 replies
- 0 likes
I've paid for my subscription but my account is still showing as free
How do I get this changed
- How do I get this changed
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- Spotify Star
- 296 Views
- 1 replies
- 0 likes
- 296 Views
- 1 replies
- 0 likes
Gutschein bei laufendem Abo einlösen
Hallo, ich habe ein laufendes Premium-Abo, die letzte Abbuchung war am 16.03.18. Wenn ich nun einen 6 Monats-Gutscheincode aktiviere, beginnen die 6 Monate sofort und ich verliere dann die bis zum 16.04.18 bezahlte Zeit oder werden die 6 Monate aus d...
- Hallo, ich habe ein laufendes Premium-Abo, die letzte Abbuchung war am 16.03.18. Wenn ich nun einen 6 Monats-Gutscheincode aktiviere, beginnen die 6 Monate sofort und ich verliere dann die b...
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- Spotify Star
- 781 Views
- 1 replies
- 0 likes
- 781 Views
- 1 replies
- 0 likes
Solved!! Payment
I’ve been out of work for. Week with the flu so I didn’t get paid this week can Spotify turn it back on and I pay double next week when I do get paid?
- I’ve been out of work for. Week with the flu so I didn’t get paid this week can Spotify turn it back on and I pay double next week when I do get paid?
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- Not applicable
- 525 Views
- 4 replies
- 0 likes
- 525 Views
- 4 replies
- 0 likes
Solved!! Changing country from US to UK not working
I have moved to the UK from the US and trying to input my new card details into the payment option so it can change country, this shows an error. I have followed the online help steps of doing the payment details update first and still cannot get my ...
- I have moved to the UK from the US and trying to input my new card details into the payment option so it can change country, this shows an error. I have followed the online help steps ...
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- Casual Listener
- 385 Views
- 1 replies
- 0 likes
- 385 Views
- 1 replies
- 0 likes
subscription
I have checked both my accounts and both are described as being spotify free. however, i keep getting charged for a premium account. how do i fix this?
- I have checked both my accounts and both are described as being spotify free. however, i keep getting charged for a premium account. how do i fix this?
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- Spotify Star
- 266 Views
- 1 replies
- 0 likes
- 266 Views
- 1 replies
- 0 likes
Paypal Error "We were unable to set up pre-approved payments"
I'm trying since hours to set up/pay for my premium Spotify Account, but everytime I open payla, the error "We’re sorry. We were unable to set up pre-approved payments. Please try again later. Please return to the merchant and choose another way to p...
- I'm trying since hours to set up/pay for my premium Spotify Account, but everytime I open payla, the error "We’re sorry. We were unable to set up pre-approved payments. Please try again later. P...
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- Spotify Star
- 7314 Views
- 1 replies
- 1 likes
- 7314 Views
- 1 replies
- 1 likes
Unable to renew for one month
I've been trying to renew my premium subscription but it say I'm not "eligible"I've attached pictures. (I just took a pic of my pc with my phone)Both payment methods (credit card and prepaid load) redirect me to the Premium for Family offer.Which I d...
- I've been trying to renew my premium subscription but it say I'm not "eligible" I've attached pictures. (I just took a pic of my pc with my phone) Both payment methods (credit card and prepaid load...
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- Casual Listener
- 644 Views
- 2 replies
- 0 likes
- 644 Views
- 2 replies
- 0 likes
Premium Payment
I Didn’t know spotifiy was on auto subscription and didn’t want premium again. I was charged $9.99 and want my money back is that possible? Thanks
- I Didn’t know spotifiy was on auto subscription and didn’t want premium again. I was charged $9.99 and want my money back is that possible? Thanks
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- Spotify Star
- 325 Views
- 1 replies
- 0 likes
- 325 Views
- 1 replies
- 0 likes
Family premium
Hey my family premium turned in to normal premium when I updated my payment methode. Can someone help me?
- Hey my family premium turned in to normal premium when I updated my payment methode. Can someone help me?
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- Casual Listener
- 268 Views
- 2 replies
- 0 likes
- 268 Views
- 2 replies
- 0 likes
Superuser Contribution PROBLEMAS CON PREMIUM ESTUDIANTE
Hace un par de dias que contrate el servicio de premium de estudiantes, me descontaron el valor solicitado pero sigo sin tener el servicio, incluso hasta me aceptaron la solicitud de estudiantes y aun no cuento con el servicio y aun no tengo el diner...
- Hace un par de dias que contrate el servicio de premium de estudiantes, me descontaron el valor solicitado pero sigo sin tener el servicio, incluso hasta me aceptaron la solicitud de estudiantes y au...
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- Roadie
- 292 Views
- 1 replies
- 0 likes
- 292 Views
- 1 replies
- 0 likes
Solved!! Spotify can not get premium membership
The problem with getting Spotify Premium is that the problem says the payment failed. There is money on the card but I can not help the membership.
- The problem with getting Spotify Premium is that the problem says the payment failed. There is money on the card but I can not help the membership.
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- Spotify Star
- 786 Views
- 4 replies
- 0 likes
- 786 Views
- 4 replies
- 0 likes
Superuser Contribution Porque no obtuve spotify premium si ya pague en el oxxo 1mes
Hola, hace un poco de 3 dias pague en Oxxo una cuenta premium y aun el pago no esta reflejado.¿que es lo que necesito hacer?
- Hola, hace un poco de 3 dias pague en Oxxo una cuenta premium y aun el pago no esta reflejado.¿que es lo que necesito hacer?
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- Roadie
- 1492 Views
- 1 replies
- 0 likes
- 1492 Views
- 1 replies
- 0 likes
Superuser Contribution Premium account!
Hi there! I paid for student premium yesterday but still could not get my premium yet! And no mail! I have sent my Transkript already!
- Hi there! I paid for student premium yesterday but still could not get my premium yet! And no mail! I have sent my Transkript already!
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- Roadie
- 334 Views
- 1 replies
- 0 likes
- 334 Views
- 1 replies
- 0 likes