bonjour j'aimerais savoir pourquoi j'ai encore de la publicité

[lucieb2024]

quand j'écoute de la musique j'ai de la publicité et pourtant je suis premium je paie $12.64 / mois le dernier paiement est passé le 14 mai 2024 et a coté de la facture il y a un numéro de marqué P2C342229F pouvez vous arranger cela s.v.p. merci

[Bittencourt]

Bonjour @lucieb2024,

Thanks for writing! I hope you don't mind if I reply in English.

Please check your current subscription status on your account page. If it says Free, then it's possible that you have another account that's on Premium. Try logging in to it with all email address/password combinations you might have used when signing up. The account could have also been created with Facebook, Google or Apple so be sure to try out those alternatives as well.

Let me know if it helps!