can not do payment through grameenphone mobile phone in Bangladesh.

[nadiminfo1]

[external link removed by Mod]

Plan

Premium

Country
Bangladesh

Device

android Samsung a15

Operating System

Android

My Question or Issue
can not do payment through grameenphone mobile phone in Bangladesh.

[Ivelina]

Hey there @nadiminfo1,

Thanks for posting this thread!

To get a better understanding of the situation, it'd be great if you could share as many details as possible such as if you're seeing an error message for example.

In the meantime, I recommend trying to subscribe via another device and another network connection as it can also impact the subscription process.

Keep us posted and we're here if anything else comes up 🙂

[nadiminfo1]

we did make payment via another account, now its ok!

[OscarDC]

Hey @nadiminfo1,
 

Thank you for keeping in contact. 
 

We're glad to know that everything is working fine now. We appreciate the time you took sharing what works for you.
 

In case you need anything else, remember that we're just a post away.
 

Cheers!

[-R-]

How did you do it?I'm facing the same problem.I've tried switching account and device too.But it didn’t work

[nadiminfo1]

We are using family plan pack, i did payment with another one account. It may happened when you have no sufficient balance in the last month auto renewal period. 

[-R-]

I was trying to buy the individual pack for one week.But whenever I input my mobile number it just shows "something's wrong" 🙂

[Vasil]

Hey @-R-,

It sounds like you're trying to pay via your mobile carrier, in which case it's best to check with them why the payments aren't going through.
Have you tried reaching out to them and, if yes - what has the outcome of that been? 

We'll be on the lookout for your reply and do our best to help out 🙂 Many thanks!

[the_greenreaper]

I recently stopped my Duo Plan which I used to pay monthly through my network carrier - Grameen Phone. I switched to the Student Plan for which I was eligible but my payments now fail. I'm not sure why though. This wasn't a problem for more than a year. What's changed and what can I do? Why is the payment not going through? This is the message I get -
"The payment failed. Please try again, use a different payment card or a different payment method. Go to our support."