i have a code from h&m for a free trial but it doesnt work. pls help

[#1]

help

[Billy-J]

Hey there! Happy to help and sorry to hear you're facing issues. 

Keep in mind of these before you try to redeem the trial offer:

• This trial is only available to new Premium subscribers. If you have had Premium in the past, or currently subscribe to Premium, you are not eligible to use this offer.
• Make sure that you're redeeming the code using the right Spotify account, as the code may be account-specific.

If you are still having trouble, please send me a screenshot of any error messages you're seeing and I will take a look. 

Thanks!

[user-removed]

I'm having same issue it's been 2days the account is new I've done payment via PayPal I have screenshots but it won't set up the premium account 

[Yordan]

Hi @user-removed,

Thanks for reaching out!

Is it possible that you've accidentally redeemed the offer on another Spotify account? This article will help you check if you have more than one + provide you with more info on how to proceed.

Hope this helps! Cheers 🤞