paying for premium still getting ads, likely been hacked

[kathithompson]

Plan

Free/Premium

premium

Country

USA

Device

iphone 12

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Yordan]

Hi there @kathithompson!

Check your current subscription status on your account page. If it says Free, then it's possible that you have another account that's still on Premium Individual. Try logging in to it with all other email address/password combinations you might have used when signing up. The account could have also been created with your phone number, Facebook, Google or Apple so be sure to try out those alternatives as well.

In case you're unable to find the secondary account on your own, it's best you reach out to the folks over at Customer Support as they're the ones who can help out further and provide you with more insight on the matter.

If your account page shows up as Premium, and you get ads while listening to podcasts, note that some episodes may include advertising, host-read endorsements, or sponsorship messages.

Hope you get this sorted out soon. The Community is always here if something else comes up.

Take care.