plan information widget unavailable

[jryc_1234]

Plan

Duo Premium

Country

Philippines

Device

(iPhone 8 11)

Operating System

(iOS 17)

My Question or Issue

Basically I already purchased the Duo premium. As I was going to input my address, the app suddenly stopped working so I had to close it. But when I opened it back, I couldn’t enter my address and invite a member to my spotify duo. The plan information widget is also unavailable so I couldn’t add or manage my address nor invite a member. But I do have the premium features though, it’s just that I couldn’t invite a member nor add MY address.

[Maxim]

Hey @jryc_1234,

Thanks for reaching out.

Instead of going through the app, can you please try it through this page? 🙂

Let me know how it goes!

[Lulufoto]

I tried this but it says “There was a problem, please try again later”. Then brings me to 

https://www.spotify.com/us/account/overview/    

With an orange box informing me that,

“Your plan information widget is unavailable, and we are working on it. Please go to subscriptions to manage your plan/subscription.”

Any suggested links bring me to pages that won’t load. 

[MihailY]

Hey @Lulufoto,

Thanks for reaching out.

What happens when you open the Account overview page and click on the Manage your subscription or Manage members tabs instead of the suggested pages? Can you send us a few screenshots of how things look on your end? If yes, please make sure that the address bar is visible.

Cheers,

[sickonexd]

I have the same problem

[sickonexd]

I can open manage your subscription but when i try to open manage members it say that there was an error, try again later

[caracol007]

Same issue on my end. Just switched to the Family Plan using the app, confirming address did not load. Tried via browser afterwards, same issue. 

EDIT: just received an e-mail confirming the plan change and the adress confirmation and invites work now.

[Mdove1]

The same has just happened to me too 😫

[ALejeh]

Yea, im having the same issue but with Family plan.

[damn5266]

I have the same issue with caracol007, please help!

[jmannsjmanns]

me too, with family plan

[n3dri1ja45cesrnjltma]

same problem. its says "Your plan information widget is unavailable, and we are working on it. Please go to subscriptions to manage your plan/subscription."

please help me to fix this. 

Thanks

[DSilva]

I have the exact same problem for the exact same reason and happened when subscribing to the family plan, please help! Thanks in advance.

[sekejolang]

same thing happens to my family plan, i cannot open manage members option

[con_clavi]

As people above, I have the same problem with my Duo plan and I don't know what I should do. 

[GDWhitelock]

Also having exact same issue

[SY76]

Same problem here with DUO plan 

[Olaff]

Same problem here (Scotland)

[ExpectedBetter]

Signed up for premium/family tonight, charged for premium, But can't invite other members. What's going on.

[thenaninani]

same on the duo plan